3.0
May 31, 2024
Recommend
CEO approval
Business Outlook
Pros
Wayfair discount and good benefits
Cons
Unfortunately, this is a big company that internally feels like a huge scam for customers. As a customer service associate, you are expected to deal with angry people all day - back to back to back to back. The worst part is that I did not even get a weekend off. I had something random, like Thursday's and Sunday's off. It made my week much worse. There are no clear fixes to anything. You have to tell customers to just deal with it. There are many, many, many situations that are just completely out of the customer's control and entirely unfortunate, yet you are on the frontlines dealing with angry people. It's honestly awful. The pay is laughable.