Wayfair reviews

3.1

38% would recommend to a friend

(1,695 total reviews)
avatar

Niraj Shah

29% approve of CEO

27% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

Return to all reviews
3.0
May 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Wayfair discount and good benefits

Cons

Unfortunately, this is a big company that internally feels like a huge scam for customers. As a customer service associate, you are expected to deal with angry people all day - back to back to back to back. The worst part is that I did not even get a weekend off. I had something random, like Thursday's and Sunday's off. It made my week much worse. There are no clear fixes to anything. You have to tell customers to just deal with it. There are many, many, many situations that are just completely out of the customer's control and entirely unfortunate, yet you are on the frontlines dealing with angry people. It's honestly awful. The pay is laughable.

1.0
May 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Meeting your team mates and managers but nothing else

Cons

Awful management, constantly changing metrics to avoid paying bonuses, making it so no matter how hard you try or improve it’s never enough

2.0
May 30, 2024

Ok-ish

Recommend
CEO approval
Business Outlook

Pros

Competitive Salary, nice office, international environment

Cons

No incentives, no strategy, all targets are moving targets, intentionally torpedoing promotions to save on cash

Viewing 247 - 249 of 1,695 Reviews

Glassdoor has 7,906 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.