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Waystar

Engaged Employer

Waystar Client Support Agent reviews

3.2

94% would recommend to a friend

(5 total reviews)

Matt Hawkins

5% approve of CEO

16% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Diversity & inclusion

3.3

Career opportunities

3.0

Senior management

2.4

Compensation and benefits

2.1

Work/Life balance

Ratings by demographic groups

Reviews by job title

5 reviews
3.0
Jun 28, 2023

Great leadership and work environment but the company is cheap.

Account manager
Recommend
CEO approval
Business Outlook

Pros

Directors and VPs are great, they care about your success and try to help all they can. Great place to start off and get some experience.

Cons

Unfortunately, the downfall of the company will be that it is cheap. The other reviews aren't wrong, it is hard to get a penny out of the company. Even with good mid-leadership, they are bottlenecked by the higher-ups on budget and unfortunately can't help much. People are stretched pretty thin. Even though they say they are hiring, new team members are too few and far between, mostly because of the below-market salaries.

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Waystar Response
3y
Thank you for your feedback. Our leaders work hard to ensure that everyone has an equal opportunity for success across the company. We are happy that has been a part of your experience. We are proud of our competitive rewards package that includes compensation, benefits, time off, wellness and training opportunities. We participate in benchmarking studies and make investments to meet the needs of team members each year and 2023 has been the most robust package yet! We also leverage external compensation data and resources to understand current market trends and are focused on hiring to support our growing company. Please reach out to your direct leader to further discuss satisfaction with your current role, salary, or rewards. Thank you for posting!
5.0
Dec 8, 2021

Fantastic company

Client support agent
Recommend
CEO approval
Business Outlook

Pros

I am a new employee here. So far everything looks fantastic. Waystar provides great equipment to work from home and their IT staff helps in the set up very patiently. The recruiter Michael Simmons is a very patient and easy to talk to person. He made me feel like he was working for me, and that was great. It looks like everything is paperless so far.

Cons

Really nothing so far for now.

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Waystar Response
4y
We are thrilled you’ve enjoyed your time at Waystar and had a positive interview experience. As a technology company, we want to ensure our team members have the latest and greatest tools to do their best work anywhere. Thank you for your feedback and for all you do at Waystar!
3.0
Mar 19, 2021

Average company to work for. Needs training on proper meeting etiquette.

Client support representative
Recommend
CEO approval
Business Outlook

Pros

I fully support and believe in the C-Suite leadership’s goals and vision for the future. New offices. Flexibility to work from home. Great COVID response.

Cons

While I feel the company as a whole strives for inclusion and diversity, there are still locations lacking diverse teams. I feel like an outcast of my team because there are regular team conversations that should never happen in a work setting. Sharing staunch political views and demeaning those who think differently is heartbreaking and uncomfortable to sit through. And just because you are not called out in a meeting for saying these things, doesn’t mean it is ok to continue to do so.

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Waystar Response
5y
Thank you for bringing these concerns to our attention. We agree that ongoing training and development opportunities are critical in any organization, and we’re creating a wide range of training resources. As Waystar continues to grow, we’re fully committed to ensuring inclusion, collaboration and a sense of belonging are central to our culture. Please don’t hesitate to contact the People Team or Waystar’s Ethics Line about the matters you raised above. We’re here to support you and find ways to make your experience at Waystar better.
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