Waystar Project Manager reviews

2.4

8% would recommend to a friend

(13 total reviews)

Matt Hawkins

17% approve of CEO

9% positive business outlook

Reviews by job title

13 reviews
2.0
Oct 14, 2025

rapidly losing trust

Recommend
CEO approval
Business Outlook

Pros

FTO is nice (although they announced it on 12/31 and did not pay out people's PTO), teams are understanding of work/life balance, salaries are ok in most positions

Cons

They don't really offer competitive raises/bonuses. Our health insurance also gets worse every year. I have also heard (and subsequently verified) they fired a support tech over political social media posts which has made everyone nervous, and as a member of the LGBTQ and a liberal it has made me question if I want to work for a company so beholden to right wing ideals. I have been told the employee is working with the ACLU. After this, they held a big "social media" policy meeting with the managers to trickle info to their subordinates. The values they tout do not seem to apply to anyone above a standard manager and it feels like they are erasing the values more each day. They are also constantly acquiring new companies before they can even successfully acclimate the previous acquisition. They laid off a bunch of people with this last one, and the PatientCo processes are still a mess and it's been a few years.

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Waystar Response
5mo
Thank you for sharing your feedback. Delivering a strong team member experience and maintaining a values-driven culture are top priorities for us. If you’d like to discuss your experience further, please reach out to your leader or the People Team.
2.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits package is decent, although it changes significantly every year.

Cons

Very poor diversity. Indigenous People's day was removed as a company holiday. Until recently all of the executive leadership featured no ethnic diversity. No accommodations for non-neurotypical individuals are provided, offered, or considered. Company has gone back to office 3 days a week in the name of "family" and "collaboration", however productivity is higher working remote, and the impact on the work life balance is significant given the commute traffic. No salary increase to offset impact to expenses (additional wear and tear on vehicle, fuel consumption, etc). No PTO. We had been accruing PTO, however on December 31, 2024 we were informed that beginning 1/1/2025 PTO was not longer going to accrue as we switched immediately to FTO instead. Any PTO must be used before FTO. There was no paid out PTO. This was unethical as most employees were out of the office on vacation for the holidays, no option to be paid for the PTO we earned was offered, and now time off is at management discretion instead of based on time off earned. This is toxic. Poor recognition of work and achievements. Depending on the department one is employed in, one might never receive any company wide recognition for the work put in that was beyond the job requirement or significant in scope. Sales teams have the ability to earn massive trips, where as other teams have no level of recognition at a company level. There is little to no room to move upward without having 10 years in the job and then it is still dependent on the department employed in, and no merit raises so most employees can only move laterally to other positions and there is no path for greater salary. The company does not live their values. Surveys are generated to obtain the results they want. Information from surveys are not provided in a statistically transparent manner.

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Waystar Response
7mo
We strive to ensure every team member has a positive, values-driven experience. If you’d like to talk more about your experience, please connect with your leader or reach out to your Talent Business Partner on the People Team.
4.0
Aug 13, 2024

Challenging But Great

Recommend
CEO approval
Business Outlook

Pros

Lots to do and learn in the field of medical billing and clearing houses

Cons

understaff due to the reasons of the competition shutting down

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Waystar Response
1y
The journey we are on to simplify healthcare payments comes with big challenges and growth! Please reach out to your direct leader or Strategic Business Partner to help you balance and prioritize your workload, if needed.
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