There is a distinct lack of vision and leadership from the executive layer, a bloated un-empowered middle-management layer, and as a result, a demotivated and directionless layer of people at the ground level. The core product has floundered for years, failing to successfully deliver real value as a result of chasing the market and selling what it doesn't have rather than improving what it does. It has become a company led by politics and profit which is a true pity since most of the ground workers are truly passionate about making a difference in education.