WebPT reviews

There are 10,000+ PT clinics that use WebPT but they only have 15 support agents to take care of that. Volume vs. Staffing is way off balance so management is continually barking about calls and emails in queue. That is due to their weird company value “Do mas (more) with menos (less).” Keep in mind that they only answer about 76% of calls coming in on a daily basis. You can figure out what that does with the voicemails and emails over time because the priority hierarchy is 1) incoming calls 2) voicemail callbacks 3) emails. Combine that with the staffing and you’re set up for failure. Everyone is so busy that a new-hire struggles to ask even a time-sensitive question. This used to be an hourly position but they changed it to salary. They now use that salary title to manipulate you. For example, the emails were so stacked up that management assigned a bunch out to each agent and sent an email saying, “You are salary employees so you don’t have an end time. You need to respond to these emails before you go home. To be able to go home, please have a member of leadership check you work and excuse you.” They will treat you like children. They don’t value you and will treat you like their little grunts on the front lines. It’s true that a salary employee doesn’t have an end time. However, here you are held to a 30 minute lunch and have a start time and can be punished for being late. They treat you as a non-exempt employee while manipulating your exempt status. They made a big deal about giving us unlimited PTO. Yay, right?! No. Once I was employed for 90 days, I was able to use that. My first request was my birthday, which was a Friday. I requested it a month in advance and it got denied for the following reason: “There’s already one person that has that day off. We can’t honor it for you because we don’t know how many people will call out that day and we don’t want to be short staffed.” One person! See where their priorities are with that? People that don’t feel like working that day get the day off rather than someone who does it the right way and requests it with their “unlimited PTO” a month in advance. Opportunity? Close to none. Be prepared to be a Member Care Representative for years. It’s a garbage company with a garbage culture with garbage management. Avoid it at all costs unless you enjoy that.

Benefits and pay were meager and we were told they were great. When anything needed to change (including business value-based aspects of the company), most mgmt was very resistant. Performance management was non existent across the board, hope things have improved. I liked working there but it isn't a good long term career investment.