Constantly cutting hours at ALL stores, while always hiring causing more cuts. Always UNFAIRLY ADVANCEMENT of NEW associates, (barely 1 year, if that), to "Front End Monitor" &/or "Customer Service" desk position, & not those associates that have been there for 3-4+ years, even when letting the management know you'ld like to be trained for & be able to work those position(s), (like myself)!!!
Weekly paycheck & schedule, (schedule very rarely, (if ever), consistent, & not available to associates in advance, & occasionally changed/edited after put out, & some have checked & written down their hours, but never told of change(s)/edit(s) & then are blamed for not knowing & coming in to work)!
Associates MUST come in to PERSONALLY check & write (&/or enter hours in their mobile device, NOT ALLOWED to have CALL & get hours over phone). Hours NOT AVAILABLE through an "Employee Only" section of store's mobile app &/or store's website, or anything, (not even for advance, let alone same day, viewing). This makes scheduling/planning/setting up appointments, events, (family) get togethers/parties, vacations, choosing when to put for "Availability" if/when applying for another job, let alone when you'd be able to start the other job, etc. Especially when wanting to plan a few/couple months, or so, in advance. And, needing to put in a time-off request form, (signed by manager), in at least 2-3 weeks in advance. If swapping hours with someone a form must also be filled out, signed by both associates, include hours & day(s) swaped & signed by a manager before being handed in & accepted.
This is very inefficient, time consuming, stressful, infuriating, etc., both for the associates (& their family & friends), as well as for those with whom they're trying to make plans, appointments, events, get togethers, parties, etc.!
At times, there are too few cashiers/associates for the number of customers at certain times in the day, week, year, etc., causing lines to build up, & customers becoming upset with us cashiers, complaining to service desk/management, which then comes back around when the management tells us that they got a complaint about us, & say that WE have to make sure that we speed up & get people through quicker & more efficiently!
If they just scheduled/called in more/enough associates, (like those in desperate need of hours, (& allow them enough time to get ready & come in, before the rush they need more associates for is past)), then customers wouldn't have to wait so long, if at all. Work would be much quicker & more efficient, resulting in happier customers, fewer, (if any), complaints, & therefore happier associates, not to mention more repeat business & customers being much happier with having to come back & may even recommend the store, & the employees, to others, bring in new additional customers business!
