Too much micromanaging, unrealistic sales goals that tempt even the most honest people to bend the rules or compromise what's best for the customer. Upper management is out of touch with the demands placed on bankers at the retail level. A lot of sales manipulation goes undetected by management, and at times is even overlooked, because of the personal benifit received from reaching sales goals. Unfortuntaley, I can't say that many people are looking out for the customers best interest. Service issues are avoided in an attempt to spend more time on sales. Wells Fargo is just too big of a bank, the various departments do not work well with each other, as much as they advertise relationship banking, it is very difficult to deliver the personal touch when the various other departments are constrained to working and operating in their little box. Subjectivity and common sense are abandoned on so many occasions and instead the customes are subjected a very robotic, impersonal, and frustrating customer service process. For example, it took me several hours to get a credit card approved because the customer ( who had over 100k in avg balances) had an old savings acct charged off her 60 cents. This was the result of a bank error in the first place, but I had to talke to about 7 different people before I could get anywhere, and unfortunatley this is standard practice. Bank is too big, too segregated. The retail branch is the last place the customer can go for service, but it's increasingly difficult to help as the bankers are ever more reliant on the other departments to help them
