My training class was told that we would have the ability to move our shift around once we were trained, that was incorrect. A lot of people had to quit to accomodate the shift change they planned around. WF does not accept doctors notes...I was hospitalized with a virus 2 days and was written up upon my return. This is important for people with families to know.
Although I was hired as a customer service rep, I feel that the sales aspect of the job is absolutely ridiculous. Goals are unrealistic, and you will be written up or lose your job if you do not keep up with the goals. I was never told that the sales goals would be so excessive, we are asked to ask every single person we speak to for a referral and it irritates the customers as well as the employees. Everyday we show up to work, we worry if that is the day we do something incorrect and may lose our jobs...its stressful and not a good way to work. Out of the original 20 hired with me, the team now has 7 people because people have moved on or simply quit.
Their way of rating the employees and QA of phone calls is unfair at times, even my manager has had to speak up for myself and team members on several occasions. Because of working the evening shift, upper mgmt is never around, and major situations take days to solve because they do not hang around past 5pm. This causes a disconnect as we dont feel they hear our concerns.
Wachovia has been #1 in customer service for years, but I truly fear they will lose that rating as the merger completes.
