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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      52% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Apr 27, 2017

      Layoff after layoff

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people who work here are knowledgeable and want to have passion for the company. Co-workers are friendly and can be very helpful if you build good relationships and learn how each department works. Learn your players and the game is easy but fustrating.

      Cons

      Where to start. Constant layoffs bring worry and morale down. Employees completely unmotivated and discouraged with only receiving 80% bonus after meeting our numbers and paying the price (literally) for compliance fines from employees 10 years ago. Too many clueless mid-level managers doing nothing and too many VPs sitting around covering their butts. HR is clueless about what employees truly want. Health care plans are too expensive for a company our size. We need more innovation and stop relying on digital to save us. Get better equipment for agents and employees, clean up your databases, help us get software that actually works and does what we need it to do. Been waiting for 8 months for helpdesk to fix a glitch in Access and still have no answer and many of us are left in the dark unable to do reporting.

      avatar
      Western Union Response
      9y
      Thank you for taking the time to share your feedback. The company is going through changes and rapid digitization, but we are interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g. WU Lead and Leadership in Action) across the company have received positive reception and we hope to continue to reduce the number of negative experiences people have with their leadership. Your idea of holding a national meeting is great input and we welcome your additional feedback. We would also like to address your Access glitch with Helpdesk. To schedule some time to talk to someone in-person or email your suggestions, please contact: careers@westernunion.com
      2.0
      Mar 20, 2017

      Was a great place to work before bad decisions made

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits, pay, 401K match, and PTO were generous. The opportunity to travel and meet your colleagues around the globe was a real bonus.

      Cons

      The decision to outsource IT to a 3rd party offshore was a horrible decision. It did not reduce costs. Instead it severely reduced the level of customer service and system reliability provided to internal and external users. It was chaos, and probably still is.

      avatar
      Western Union Response
      9y
      Thanks for the feedback. We’re glad you found value while at WU; a global company with employees in over 50 countries. Western Union (WU) is committed to providing an excellent customer experience, and invests significantly in technology and capabilities which have continued to improve system availability and customer satisfaction. We wish you success in your future endeavors.
      2.0
      Oct 23, 2015

      Outsourced their IT staff to HCL

      Systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Their pay and benefits were pretty good, the everyday casual attire was great. Loved working with a global company as it provided the opportunity to develop friendships around the world. I was part of the team that came from Travelex when Western Union bought them, our management was always phenomenal.

      Cons

      Unfortunately Western Union decided to outsource our jobs to HCL, an IT contracting company in India. We were replaced by teams of underpaid, often inexperienced, unmotivated contractors in India, most of whom were only using HCL as a means to better positions.

      Viewing 55 - 57 of 2,934 Reviews
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