Western Union reviews

3.5

60% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jun 2, 2025

Toxic Culture, Unstable Leadership, and Zero Work-Life Balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None worth mentioning. Any recent positive reviews here appear to be forced or influenced — likely to counterbalance the genuine negative feedback.

Cons

Toxic senior-level politics: Leadership prioritizes personal job security over organizational stability. Sudden terminations are common — not due to performance, but to protect senior positions. Favoritism over merit: Actual performers are overlooked while favorites of management are rewarded and retained, creating a highly demotivating environment. Lack of leadership vision: Strategic direction changes every quarter — one month it's about hiring full-time employees and reducing vendor dependency, and the next it's mass layoffs of FTEs in favor of vendor partnerships. No job security: Employees are laid off without any performance-related justification. Even those contributing 16–20 hours a day with zero escalations are not safe. No work-life balance: Expect to be on call and working round the clock. Despite consistent deliveries, appreciation is rare, and job loss is a constant fear. Advice to Job Seekers: Avoid this organization at all costs — even if you are currently unemployed. Joining here could derail your career and mental peace.

Viewing 220 - 222 of 2,935 Reviews

Glassdoor has 3,796 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.