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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      59% would recommend to a friend

      (2,939 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,939 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Nov 7, 2016

      Reporting Analyst

      Risk& reporting analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company, great amenities, benefits, training, and the campus was awesome.

      Cons

      Very silo focused department structure. Management didn't like new ideas and only wanted to hear what they liked.

      avatar
      Western Union Response
      9y
      Thanks for sharing the “pros” of Western Union. We stand behind the WU purpose of “moving money for better,” helping people and businesses move money - to help grow economies and realize a better world. Our global workforce of talented people is one of our strongest selling points as an employer. In fact, people who choose to work at WU get to collaborate with approximately 10,000 employees in over 50 countries. Our global benefits also include adoption assistance, scholarship award program, travel assistance program and more. Regarding your comments about silo-focused department structure and how management does not favor new ideas, we are always looking for opportunities to set people up for success in their career development. While the process definitely isn't perfect at times, we try to provide growth opportunities for individuals as much as possible. We noticed that you are now a former employee of WU. We wish your experiences were shared with us while you were still with us, but we truly appreciate your honest feedback. Thanks for your time.
      1.0
      Nov 4, 2016

      Company stuck in past. Has no future.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None today. Great place 2 years ago.

      Cons

      SF digital office was a great place to work with great leadership, until corporate decided to integrate it under retail business. The only part of company that was growing is now hemorrhaging talent. Jumping out before the ship sinks. So long.

      avatar
      Western Union Response
      9y
      Thank you for your feedback. We are sorry that your experience at Western Union changed from the time you started working at WU to the time you left the company. It’s unfortunate to hear about your experience but we appreciate your review. Our annual employee survey indicates that confidence in leadership is above benchmark. However, we realize the aggregate results of the survey do not address your particular experiences. We have a strong focus on leadership development and we’re always looking for ways to improve. Every leader in the organization takes part in a program that meets bi-monthly and is focused on strengthening leadership capabilities. We’ve seen great benefits from this program in helping leaders improve, and we are always looking to keep our culture positive, happy and working toward WU’s purpose of “moving money for better” to help communities and businesses grow. We continue to innovate, developing new ways to send money through digital, mobile and retail channels, and sometimes, change within the organization is needed to grow the business. Thanks for being a part of WU for some time. We wish you the best.
      2.0
      Nov 2, 2016

      Not a team environment at HQ, leaders only care about themselves and getting ahead

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of pros on the surface, but don't be fooled by all the hype and awards. Lots of talk just for show. If you are considering working here, read and listen to the negative comments here..they are spot on.

      Cons

      High turnover, low morale, overworked employees, everyone out for themselves. I feel like I made a big mistake and wished I had paid more attention to the negative comments on this site reflecting HQ culture...it's all true. Hoping to find something at a new company all together like Schwab or Amazon where lots of former WU employees have gone.......

      avatar
      Western Union Response
      9y
      Thank you very much for sharing your honest feedback about WU. We’re sorry to hear about your experiences at our global headquarters, but we appreciate you taking the time to share them with us on Glassdoor. In regards to your leadership advice to management, every leader in the organization takes part in a program that is focused on strengthening their leadership capabilities. They meet bi-monthly and we’ve seen great benefits from this program, in helping leaders improve. We believe WU’s purpose of “moving money for better” attracts the best talent who want to make positive changes for the business, and especially for our customers around the world, in over 200+ countries and territories. We thank you for joining WU and want you to be happy while working here. If you believe you are overworked or know of certain employees who may be overworked or have low morale due to management, we urge you to contact our ethics department internally, so that your anonymous feedback will be taken into account. We take matters like this very seriously. Thanks again for your time.
      Viewing 2434 - 2436 of 2,939 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,801 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.