Western Union reviews

3.5

60% would recommend to a friend

(2,938 total reviews)
avatar

Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jun 15, 2016

... It's paved with good intentions.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are many people in this company who care greatly about their work. They want to do a good job for themselves and for their customers. The goals and vision of the leadership are on the right track.

Cons

HQ in Denver has limited understanding of this division and add huge layers of bureaucracy, despite repeated acknowledgement that this is a problem. Cost cutting in the name of efficiency has led to MASSIVE degradation of internal knowledge of existing systems/technology and process. Within the division, execution is abysmal. Partially due to resource constraints and partially as a lingering effect of brain-drain, ever-shrinking areas of responsibility leave too many gaps for important work to fall through.

4.0
Jun 14, 2016

Director HR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

None it was a solid experience with opportunity for growth.

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Western Union Response
10y
We agree. There are so many really outstanding people working for Western Union in over 50 different countries globally. We also see great opportunities for internal career moves and growth.
2.0
Jun 8, 2016

Senior Manager

Recommend
CEO approval
Business Outlook

Pros

Global company with opportunities to learn a lot about business and operations.

Cons

Exceptionally poor leadership from the CEO down. There are constant changes in strategic direction with the lack of infrastructure, resources and follow-through to recognize any level of success.

Viewing 2482 - 2484 of 2,938 Reviews

Glassdoor has 3,799 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.