Western Union reviews

3.5

59% would recommend to a friend

(2,941 total reviews)
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Devin McGranahan

54% approve of CEO

52% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Mar 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Managers care a lot, at least in the AML departament. Provide opportunities to take on different tasks and invest in employees. Great opportunities to grow, different courses and online learning accesses. Overall culture is very alive and healthy. Management truly lives by agile principles. Possible to easily transition to different career path internally.

Cons

Team building practices could be better

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Western Union Response
6y
We are happy to see that you've listed many pros, like career growth and learning opportunities! We want to create a work environment where employees can have happy and fulfilled careers along with a healthy work-life balance. We also work hard to foster a culture where all employees receive the utmost support and guidance from their managers. We take to heart all feedback that current and former employees share, and we will be sure to bring it up to the appropriate teams to continue creating positive change for the company.
4.0
Mar 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Orientation of customers, interaction with customers and prospection of the company's products and services.

Cons

Difficulties in communicating with customers of different language backgrounds

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Western Union Response
6y
Thank you for making time to leave a review. It absolutely thrills us to hear employees say that they enjoy the work they do at Western Union! However, we are disappointed to hear about the difficulties that you face while communicating with customers of different languages. We strive to keep up with the ever-growing technology demands and promote collaborative and productive work environments for all our employees around the world. We are also dedicated to implementing thoughtful channels to help us grow and learn from feedback. Moving forward, we will share comments like yours to help influence positive change.
3.0
Mar 5, 2020
Recommend
CEO approval
Business Outlook

Pros

helpful management, proactive HR team, team culture, independence to work

Cons

company does not spend much on staff activities, bureaucracy, not all managers are supportive

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Western Union Response
6y
Thank you for recommending us as an employer! We are happy to see that you have listed management, the HR team, and our team culture as pros! At Western Union, we strive to provide a work environment where all employees feel supported and where every employee is encouraged to share their ideas and concerns. However, we’re disappointed to hear about your feedback on leadership as we understand the impact that our leaders can have across the organization. Your thoughts are critical for us to help ensure we are effecting positive change across our organization, and we will share your feedback with the necessary teams.
Viewing 2608 - 2610 of 2,941 Reviews

Glassdoor has 3,803 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.