Leadership lacks a connection with daily operations and provides inadequate support. When challenges arise, they fail to offer timely assistance and their only response is to ask the team for solutions, instead of offering concrete solutions themselves. The leadership group operates like a clique and lacks accountability. Any project failures are solely attributed to the project team, while the leadership team absolves themselves of responsibility. The company lacks recognition for individual contributors. Despite the introduction of Bonusly for company-wide recognition, there is no tangible bonus system in place. Leadership offers token gestures, such as working lunches or office upgrades, rather than a merit-based bonus system. Lack of clear advancement paths for employees. Compensation is not tied to role or experience, and excuses are frequently made for failing to offer promotions.
