Would not Recommend
Pros
You get a good amount of PTO dropped in time buckets at the first of the year, or pro-rated at the start of your employment. Schedule is Monday - Friday. No weekends and off major holidays. Day shift. Call center closes at 6pm Eastern so even if you are a closer you do not have to work late. Pay is decent, but for what you have to deal with should be more. But for the times we live in and compared to other available positions the pay is pretty good. Yearly raises (if you get it) is pretty decent.
Cons
Hateful and vile customers. You are expected to be perfect (depending on who you are) and take whatever the customer dishes out. You are, again depending on who you are, not allowed to make any mistakes on the call or in transferring the call. Managers are rude and disrespectful in how they speak to those on their team. Team members as well as leads who are constantly telling on co-workers or trying to get somebody else in trouble. Not always a lot of assistance if you need help on a call. Having to deal with really angry customers who have a brand-new appliance, less than 12 months, and having to tell the customer that even though it has already had 3-4 repairs and not working or it will be months to even a year before a part will be available and having to tell them sorry you just have to wait. And then management refuses to accept a call back or acting like you are a bad agent if they customer insists on speaking with a supervisor.