May 21, 2020
Wrike Response
6yThank you for your feedback on your experience at Wrike. One of our core values at Wrike is to grow, which means embracing change, and consistently evolving our product to meet our clients’ needs. As we are growing very quickly, our product teams are working hard to ensure that Wrike continues to exceed our client’s expectations and CWM needs. We quickly learned we have a real opportunity to support companies during the unprecedented times that have come along with COVID-19. We began with Wrike Relief, which offers our product at no cost to non-governmental organizations (NGOs) and relief organizations, with the goal of helping them plan, collaborate, and stay connected with one another across offices, in transit, and in the field. Our product team did not stop there, as they continued to add Business Continuity Plans, which help businesses reduce the impact of COVID-19 on critical operations, as well as Wrike Remote Work Templates, helping virtual teams adapt to life outside of the physical office. There were many other efforts our team came together to provide to our clients during these challenging times including weekly webinars, Wrike for Students, and significantly discounted licenses for new users.
This can be challenging work, which is why we continue to remind - and encourage - employees to use our unlimited PTO policy so they can take time for rest and recovery when it is needed most. In terms of leadership, we regularly host optional AMAs (ask me anything) with our C-Suite, so Wrikers can get clarification around shifts in priorities and how we are meeting the needs of our clients. Leaders may also have regular meetings with their teams in an effort to improve communication flow in a virtual environment, which has become especially important in light of COVID-19. We also regularly run 360 evaluations on all of our leaders, which allows team members to give direct and anonymous feedback to managers, who are then held accountable for implementing an action plan based on said feedback. If you wish to further discuss your concerns or provide suggestions on improving the employee experience, feel free to reach out to us at hr-us@team.wrike.com.