Wynn Resorts reviews

3.5

60% would recommend to a friend

(970 total reviews)

Craig Billings

78% approve of CEO

61% positive business outlook

Wynn Resorts has an employee rating of 3.5 out of 5 stars, based on 970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wynn Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Arts, Entertainment & Recreation industry (3.9 stars).

Reviews by job title

970 reviews
4.0
Apr 27, 2015

Executive Secretary

Recommend
CEO approval
Business Outlook

Pros

Beautiful, friendly and outgoing staff. Very strong and successful management team that not only has management meetings for new/better ideas but they also have meetings with the staff for their input as well. Communication is key and very important to maintain such a successful company and continue to stay on top in the nightclub industry which they do every year.

Cons

Office was understaffed. I am not sure how it is now but when I worked there I feel that they should have hired more staff to help answer phones so the secretary could use their time to focus more on the day to day office duties. Steady calls would come in with several lines on hold that there was just never time to complete other tasks. I also feel that secretaries were underpaid and that some of all the hard work you have put into things often are unnoticed.

3.0
Apr 24, 2015

Ok

Recommend
CEO approval
Business Outlook

Pros

Pay Incentives Commission BOH No uniform You can do your homework, use your phone,be on your laptop. Relaxed environment when not busy.

Cons

QA No consistency in scoring calls Mandatory overtime Peak dates that don't coincide with out department but with the whole resort instead

1.0
Mar 27, 2015
Recommend
CEO approval
Business Outlook

Pros

It seemed like a really great place to work and everyone was really. Paid lunch break and free lunch in employee dinning room (which I guess is standard for casinos).

Cons

I had to quit after my 3rd day (technically only my 1st day because I was in orientation the first 2 days) due to a medical disability that I was upfront with my manager about during my interview. I went to my interview in a walking boot because I had just started walking after breaking both bones in my leg 2 months prior to my interview. I wasn't ready to start working at that time but I was applying for a summer position and I figured that I wouldn't actually start working for a few months when summer started. But I was wrong and after being offered the job (of which I was so grateful for given my condition) I was told that I would start orientation the following week. Still thinking that I wouldn't be walking around much and wouldn't be working for a few months when I thought the job was starting; I went to orientation only to find out that they make you walk around the entire casino (front and back of house- and both Wynn and Encore) on both days!! I was limping badly halfway through the first day and the training manager offered to get me a wheelchair which I declined to prevent further embarrassment. Customers were actually stopping to let me by and other new hires were offering to carry me. It was humiliating but I figured I could get through 2 days of torture, then let my leg finish healing until my position started. Well at the end of the 2nd day I was given a training schedule that started the very next day. I willed my leg to stop hurting and told myself I could tough it out, that it didn't hurt that bad, put a ton of anti-inflammation patches on it and vowed to not give up. But after the 3rd day the pain became unbearable and I wasn't going to get put on pain meds (and risk becoming addicted) just for a job. I apologetically resigned and thanked them for giving me the opportunity to work for them. 2 years later and after another surgery, my leg is completely healed and back to normal. I have since applied for numerous jobs for Wynn/Encore and was denied every one. Even the most basic things that I'm well over-qualified for. I finally contacted Human Resources only to find out that I am on a Do Not Re-Hire list because I didn't give 2 weeks notice before quitting. Are you kidding me with this?? I explained my medical injury and the fact that I was physically unable to continue working, but the HR woman just kept saying that their policy is not to re-hire anyone if they didn't give 2 weeks notice, apparently with no regard for unforeseen circumstances.

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Glassdoor has 1,030 Wynn Resorts reviews submitted anonymously by Wynn Resorts employees. Read employee reviews and ratings on Glassdoor to decide if Wynn Resorts is right for you.