No care with billing or the level of upsetting customers
Pros
I'm a Freight Classification Specialist and I love my job. My pay has actually gone up since XPO bought out Con-Way Freight.
Cons
The cons that I have are with the other departments with our company and the way they are not getting any help for our CSR's. After they closed a certain terminal near us, we had way more freight than what we thought we were going to have. And yet, XPO still wants the CSR's, Personnel and even our Service Center Manager to make sales calls. However, they have not hired any more CSR's, supervisors OR drivers. Customers are getting so upset because 1) We can't make the appointments scheduled to deliver their freight 2) We do not get to our customers on time to pick up freight and 3) Our centralized billing overseas is making mistakes upon mistakes upsetting customers once they receive their final bill.