Xero reviews

3.5

58% would recommend to a friend

(1,646 total reviews)
avatar

Sukhinder Singh Cassidy

50% approve of CEO

43% positive business outlook

Xero has an employee rating of 3.5 out of 5 stars, based on 1,646 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Apr 17, 2015

Too many cooks, not enough broth

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Inspiring CEO High profile company, with strong investment Lots of very smart people Good at anticipating opportunities in the market, and succeeding in them

Cons

Top-heavy staffing distribution, with strange management hierarchies. High chance of burn-out. A very "corporate" view of infrastructure and tooling, resistant to non-MS technologies. Difficult to find certain necessary skill-groups in NZ (e.g. full-stack DevOps, Site-Reliability Engineers rather than SysAdmins) and still extremely resistant to virtual teams and remote working.

3.0
Mar 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Exciting product which means that you are working on something revolutionizing the accounting software market. Some really helpful and supportive people.

Cons

Company values aren't actually lived by. Struggle to see how the company will ever make a profit. To solve a problem just hire lots of people, not the right ones. Need a better management team with clear and realistic goals willing to listen to staff and need to work together. Very young employees so no other experience and don't question anything. No career growth.

1.0
Mar 12, 2015
Recommend
CEO approval
Business Outlook

Pros

You can't get fired. In eternal engagement surveys year after year the number one complaint by staff "Poor performance is dealt with effectively in this organization" keeps topping the charts. You would have thought they would have done something about that but relax. If you're mediocre there's plenty of places to hide in Xero. Great place for people starting their careers. Xero has a very low hurdle rate to get into the organization. If you don't have much in the way of qualifications but you're a New Zealander you'll be looked after. Having a beard also helps :)

Cons

The following areas were highlighted in the last Employee Engagement Survey as poor performing areas for the business 1. Lack of career opportunities. (See my Pros section. If you're in one of these two categories you'll love the place) 2. Lack of coaching to help improve performance. (Never had any one on one coaching during my time. Had plenty of meetings) 3. Doesn't utilize my skill set 4. Learning and development opportunities in the company The reality is the longer you stay the more dissatisfied you become with the place. (That's also mentioned in the survey) They say they're a corporate but they don't invest in people or pay like corporates. A lot of smart money exits are starting to take place as people with the brains who do the work take flight to green pastures. Only the mediocre who don't have opportunities continue to stay. Finally, any positive reviews from employees tend to come from those who have only done around 12 months (most of the company) As mentioned previously in the EES there are no opportunities to advance to senior management positions. Everyone has been appointed externally.

Viewing 1576 - 1578 of 1,646 Reviews

Glassdoor has 1,739 Xero reviews submitted anonymously by Xero employees. Read employee reviews and ratings on Glassdoor to decide if Xero is right for you.