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      Xerox

      Engaged Employer

      Xerox reviews

      3.3

      46% would recommend to a friend

      (9,136 total reviews)
      avatar

      Louie Pastor

      89% approve of CEO

      33% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Xerox has an employee rating of 3.3 out of 5 stars, based on 9,136 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      2.0
      Jan 18, 2025

      Pay is iffy. Feel like just a number to corporate.

      Lab technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reasonable benefits and job perks. Flexible local management.

      Cons

      Poor wages. Poor raises that don't match inflation. Sense that corporate doesn't really care about lower employees. Management has been downsizing and giving us less and less resources. I was a "temp" for nearly 8 years with no benefits and 65% of my coworkers wages. Only hired me with benefits because I was ready to quit as they were struggling to find another employee willing to work as a temp.

      2.0
      Jul 16, 2024

      It’s getting painful

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Xerox brand recognition - Expansive offerings - Flexibility

      Cons

      - new commission structure that cut commissions down an obscene amount - outsourced operations/HCL - poor communication from top level - out of touch top level - very difficult to maintain customer satisfaction as it relies solely on the rep when anything goes wrong: supplies, billing or service - lack of operational support: reps have to handle everything with very little base pay and low upgrade commissions.

      2.0
      May 6, 2024

      Company in transition extremely complex to get goals achieved

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great local management in Virginia in sales and service despite massive cutbacks in staffing over the past year above average benefits

      Cons

      all administration was off-shored to an overseas company HCL they are terrible the amount of time and energy getting corrections made and customer complaints was beyond poor downfall of the entire organization will never be the same the US Better Business Bureau is embarrassing the poor administrative and customer service follow up by the HCL contracted group will cause the company to be sold, absorbed, or bankrupt lack of direction at a corporate level is confusing on a good day equipment made by Fugi is excellent the new manufacturing partnership with Lexmark could be trouble in the quality and performance of the equipment

      Viewing 385 - 387 of 9,136 Reviews
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      Glassdoor has 10,146 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.