Xerox reviews

3.3

44% would recommend to a friend

(9,128 total reviews)
avatar

Louie Pastor

83% approve of CEO

31% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

9K reviews
2.0
Nov 19, 2018

Supervisor

Recommend
CEO approval
Business Outlook

Pros

used to be very good. money, benefits, vacation time,. but not any more. no work. managers are terrible. looking for reasons to get rid of people

Cons

no work. people just trying to hang on until retirement. aging work force. many workplace injury's due to age of employees

2.0
Sep 9, 2018

Former shining star

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people that work there are good people. Most are good at working through issues instead of letting them get to a head. Some of the training has been helpful. They give 3% match to your 401k.

Cons

They recently changed the severance package to very unfavorable terms depending on your level, though they say they "benchmarked" them it does not foster loyalty or people willing to stay to help them through the incredibly screwed up company that was left after the former CEO almost ran us into the ground. They give sales people impossible targets. They have outsourced so many jobs and made it a miserable place to work. They are too focused on metrics that just look good on paper but have very little real meaning and even low level managers have no idea that most of our accounts are not just taking anyone off the street loading a copier with paper and pressing a button. They get rid of the low-hanging fruit first who are generally in the front line of creating relationships with customers and keep some of the most useless, do-nothing, paper-pushers. We went for several years with almost no cost of living raises. The health benefits are expensive with only a high-deductible option and no choice as to the carrier based completely on your zip code and you have to jump through a lot of hoops to get the meager incentives. They force you to take many, many meaningless online training programs instead of letting management tailor to the needs of the field. I don't know a single person that isn't looking for a new job.

5.0
Jul 9, 2018

Work hard

Recommend
CEO approval
Business Outlook

Pros

Uncapped Commission. Reps have the opportunity to run their own business. No need to work outrageous hours but top reps typically go above and beyond by choice. The company provides the tools to be successful but it is really up to the rep to make it happen. Some reviews talk about poor leadership: First, I disagree. I have worked here for the past 5 years and most reasonable recommendations that I make to upper management are considered or acted upon and upper management is flexible. Second, this is sales and if you rely on your manager or executives to make you successful, you are in the wrong career. Personally, as long as they stay out of the way and help me when I need them (which they do) things will be great.

Cons

If you don't sell much then you won't make much money or be happy. Guarantee 95% of negative reviews are from people who were less than 70% of goals.

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Xerox Response
7y
Thank you for your review. Your insight into the nature of MOS Sales is spot on. We appreciate your service to MOS and look forward to a successful future together.
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Glassdoor has 10,136 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.