Even through 2 decades of ups and downs it's been terrific, but the arrogance at the top has become unbearable.
Pros
The people, period -- the quality of Xerox people is the best; they care about our clients and they care about one another. Also, the level of intelligence and innovation is absolutely amazing. The company is loaded with ideas and people who are always out in front of the industry.
Cons
The new regime and the acquisition of ACS have totally changed the culture for the worse. The changes the company has been making for the past couple of years are not necessarily "bad" and, in fact, most employees would agree/understand based on our industry and the maturity of paper documents, etc. It's not the what, it's the how. The company has always treated employees with dignity and respect especially during the tougher times or when difficult decisions about people were being made, but no longer. The long-standing social contract is gone - it was never "employment for life" or anything along those lines, but it was always one of respect, not anymore. Sad really, as these decisions are being made by a few who are sitting on boat loads of stock and other compensation when the rest of the company has had salary and other compensation freezes for a number of years. There are many actions coming that will affect a number of employees over the next few weeks and I predict that many others, myself included, will opt out of the company voluntarily over the next year.