Toxic environment with high stress
Pros
You get to leave at the end of your shift!!! Only if the customer thats just discovered you've taken their last penny for an admin fee is done shouting at you in time! How lucky
Cons
Vile place, awful horrendous job and its employees aren't any better. Firstly, your job is to tell irate customers that the absurd fees charged to them are legit and they'll have to suck it up. In a nutshell. You'll hear people shout and cry guaranteed. Back to back calls all night long too, and with those lovely call center metrics you'll be questioned if you take a toilet break thats too long. But you may get a slice of pizza every few weeks if you're lucky! Several employees are (i use this word in complete confidence) bullies. You will be made to feel stupid, name called, made to feel uncomfortable, laughed at, talked about behind your back, I could keep going if I wanted to, but my point has been made