My experience at Yardi started off in a positive light. My level of expertise and dedication were first seen as assets, I was able to motivate my team members, and I felt deeply that the company had the best interests of its employees and clients at heart. As challenges presented themselves, the company abandoned its values and began to turn a blind eye to opportunities for improvement, instead prioritizing unrestricted growth. There were many opportunities to salvage the situation; however, as more and more challenges cropped up, Yardi vehemently continued to deny and gaslight. Any problem-solving efforts were met with scrutiny, and blame quickly shifted to dedicated employees who attempted to improve the work environment and client experience. Concerns and proposed solutions regarding morale that were brought to the attention of upper management and Human Resources were met with resistance, dismissiveness as well as possible retaliation. It was joked that any health concerns caused by work related stress could be addressed with increased consumption of alcohol, and said outright that Yardi would not pay for proactive measures to reduce stress office wide. In order to appease widespread concern about morale, time and money was instead spent on events such as mandatory pumpkin carving and popsicle Tuesday. All semblance of empowerment has disappeared, as the level of toxicity has increased. I have always believed that the true test of customer service is what a company does when things get tough or mistakes are made. Yardi has failed this test, which in my eyes has resulted in a failed employee and client experience.
