This is only relevant to the Colorado Springs facility and the YES Energy product. The YES product started off very well for many years, however, nothing lasts forever.
Senior management does not listen to the employees. They have proven many times over that they do not trust their employees. They hire from outside the company for all supervisor positions. This results in the very employees that they do not trust are put into the role of training the supervisor. Management is dismissive and defensive if an employee attempts to resolve an issue. It is believed that the corporate offices has given up on the division/product and they are preparing to minimize the product to only clients that demand the service - or - they are possibly ready to sell the division.
The company is loosing clients at an alarming rate. The employees recognize this. However management will lie to the employees stating that the reason for all job postings disappearing is the results of greater efficiency in the process and software. Senior employees of the company are leaving in droves. 7 senior and supervisor people left in the first month of the year. Management refuses to acknowledge the constant loss of clients, employees and industry knowledge.
Management has no idea of the actual detail of the work that the employees are doing so when an issue comes up, their answer is always an additional layer of process and reporting.
The software has been developed without oversight of quality or impact to existing clients. It is anyone's guess what will happen after a new release. Years go by working around the software. Clients are correct to search for a better service.
I strongly advise to look elsewhere for employment. This office is toxic.
