Is Zūm a good company to work for?

Zūm has an overall rating of 4.5 out of 5, based on over 275 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 86% of employees would recommend working at Zūm to a friend and 85% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Zūm?

86% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (5) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"• Dispatch team is great at keeping things on track" ((in 19 reviews)); "Management are great communicators and keep us in loop about the company’s mission and goals." ((in 18 reviews)); "great culture and considerate management" ((in 17 reviews)); "• Pay and benefits are competitive" ((in 16 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 13 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 10 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.5

86% would recommend to a friend

(264 total reviews)

Ritu Narayan

88% approve of CEO

85% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Culture & values

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Zūm has an employee rating of 4.5 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 28% above average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

264 reviews

5.0

Aug 7, 2018

Exciting company solving a very real problem

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Group of very smart and talented folks - Sense of pride as Zum is solving a very real problem for parents - Zum is growing fast so it's a great time to jump on the rocketship

Cons

Not really a con but as with any young company, there is always a lot of moving parts and you need to learn to roll with the punches.

1.0

May 12, 2025

Disorganized

School bus driver

Recommend

CEO approval

Business Outlook

Pros

6 hours per day guarantee and higher pay.

Cons

They throw trips on your tablet without prior notice and are now saying that if you cannot do it, you forfeit your daily guaranteed pay. We are told about *mandatory* meetings with less than 24 hours notice nearly every single time and are told that if we cannot attend, there will be disciplinary action. Our routes are never correct. We put in reports to HR about concerns and nothing is done. We put in incident reports for weeks/months regarding student behavior and get nearly zero support from the company or schools.

5.0

Dec 31, 2024

Place full of awesome people

Safety supervisor

Recommend

CEO approval

Business Outlook

Pros

Weekly meetings to keep everyone on the same page. Friendly, supportive, and skilled teammates. I’ve learned so much just by being around these talented people.

Cons

I haven’t discovered any yet.

Viewing 40 - 42 of 264 Reviews

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Jobs at Zūm

Collections & AR Manager (Remote, Seattle)

Zūm

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Exciting company solving a very real problem

Disorganized

Place full of awesome people

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