Is Zūm a good company to work for?

Zūm has an overall rating of 4.5 out of 5, based on over 275 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 86% of employees would recommend working at Zūm to a friend and 85% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Zūm?

86% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (5) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"Management are great communicators and keep us in loop about the company’s mission and goals." ((in 19 reviews)); "• Dispatch team is great at keeping things on track" ((in 18 reviews)); "great culture and considerate management" ((in 16 reviews)); "• Strong focus on transparent communication" ((in 14 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 12 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 10 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews)); "Work life balance is just as bad as companies around here paying much much better." ((in 3 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.5

86% would recommend to a friend

(264 total reviews)

Ritu Narayan

88% approve of CEO

85% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (264 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zūm has an employee rating of 4.5 out of 5 stars, based on 264 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 28% above average for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

264 reviews

1.0

Sep 1, 2023

Terrible to say the least

Driver

Recommend

CEO approval

Business Outlook

Pros

Somewhat flexible hours, coworkers are nice

Cons

Where do I begin? Lies, lies, lies everywhere. Don't believe these guys! They are a bunch of liars

3.0

Jun 19, 2022

simple job, long hours

Customer success representative

Recommend

CEO approval

Business Outlook

Pros

simple customer support, platform is easy to interact, easy SFDC cases

Cons

didn't see any room for growth in the future

5.0

Aug 14, 2021

Nice people, culture of development, result oriented atmosphere.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is an exciting time to be working at Zum. I enjoy our transparent and collaborative culture, supportive environment, everyone in the team is considered equal. There is a wide variation of work that we do and my colleagues are always very happy to help answer any question. It is also a very friendly place to work with a flexible work schedule and good balance between work and social life. The leadership team cares about their employees: regular pay review, good benefits.

Cons

Employees are provided with on-site training, but some specific training needs are to be further identified. No other cons here.

Viewing 46 - 48 of 264 Reviews

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Ratings by demographic groups

Reviews by job title

Terrible to say the least

simple job, long hours

Nice people, culture of development, result oriented atmosphere.

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