Is Zūm a good company to work for?

Zūm has an overall rating of 4.4 out of 5, based on over 276 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 86% of employees would recommend working at Zūm to a friend and 85% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Zūm?

86% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (11) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (5) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"• Dispatch team is great at keeping things on track" ((in 17 reviews)); "great culture and considerate management" ((in 17 reviews)); "• Competitive pay (better than I expected, in fact)" ((in 15 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 15 reviews)); "It supports your learning and ideas, provides good compensation, benefits and health protection." ((in 14 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 8 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.4

86% would recommend to a friend

(265 total reviews)

Ritu Narayan

88% approve of CEO

85% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Zūm has an employee rating of 4.4 out of 5 stars, based on 265 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 25% above average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

265 reviews

5.0

Nov 12, 2023

Transparent and effective leadership

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Being a part of the Zum team has provided me with a gratifying and enriching work experience, particularly in my role that involves interacting with children. The company is on a growth trajectory, and it is evident in the way it treats its employees. They offer a range of benefits that make my work-life balance seamless and ensure that my well-being is always at the forefront.

Cons

The rapid growth of the company means that the work environment can be very fast-paced

1.0

Nov 6, 2023

READ BETWEEN THE LINE BEFORE JOINING

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I’m trying to be the least bias as I can be and I honestly cannot think of any pros for this company besides their “mission” to make students transportation safer and more innovative.

Cons

There’s way too many cons that I’m not sure where to even begin. - Executives will ask for the impossible from you and if you’re unable to deliver, expect to be let go. - HR leader(s) will do absolutely anything to keep the executives happy even if it means ruining your career - Notice how most of the reviews are positive and the cons don’t seem merely as bad. This is why I ask you to read between the lines, because if the organization receives a vote down, they will do whatever to cover it up with a bunch of positive reviews. Not sure who’s behind the work, but that already seems so shady. - If you decide this is your absolute decision to join, please keep in mind you will be overworked. and you HAVE to overwork to meet with the impossible deliverables - Micromanagement all around, equally spread across different departments - Your leadership will throw you under the bus as long as they get to keep their jobs - I can guarantee you that if you reach out to any past employees from Zum, they will have the same response

5.0

Oct 31, 2023

Strong company culture with good values

Customer success

Recommend

CEO approval

Business Outlook

Pros

Zum is solving a big problem for parents and it’s nice to be a part of the team. The company has a strong culture that prioritizes respect, community and communication.

Cons

I can’t think of any notable cons.

Viewing 130 - 132 of 265 Reviews

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Jobs at Zūm

Collections & AR Manager (Remote, Seattle)

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Transparent and effective leadership

READ BETWEEN THE LINE BEFORE JOINING

Strong company culture with good values

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