Is Zūm a good company to work for?

Zūm has an overall rating of 4.4 out of 5, based on over 276 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 86% of employees would recommend working at Zūm to a friend and 85% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Zūm?

86% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (11) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (5) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"• Dispatch team is great at keeping things on track" ((in 17 reviews)); "friendly culture, which dovetails with the company’s development goals." ((in 16 reviews)); "Pay is solid and benefits kick in faster than other places I’ve worked." ((in 15 reviews)); "Management are great communicators and keep us in loop about the company’s mission and goals." ((in 15 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 14 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 9 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.4

86% would recommend to a friend

(265 total reviews)

Ritu Narayan

88% approve of CEO

85% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Zūm has an employee rating of 4.4 out of 5 stars, based on 265 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 25% above average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

265 reviews

5.0

Mar 21, 2023

Communicative leadership, transparent communication, and work-life balance.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is a mission-oriented company and the team is very communicative here. We appreciate its supportive and collaborative culture, where everyone is committed to working together to achieve the company's goals. We also appreciate the company's focus on work-life balance. The leadership team has transparent communication which helps us to work effectively.

Cons

At times, the work can be fast-paced.

5.0

Mar 4, 2023

Engaging workplace with capable leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I work in a supportive, collaborative workplace where everyone is committed to their work. Our leaders are competent and help us make the best decisions. We benefit from open communication and this leads to a more transparent and optimized process.

Cons

With so many things going on it can be a challenge to keep ahead of your tasks

5.0

Feb 24, 2023

Never a dull day

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There’s great transparency and communication throughout the company, the leadership team always keeps us in the loop with the company’s direction and metrics and they encourage our input. It’s a supportive environment with a lot of collaboration and there’s never a dull day, the office operates at a fast but fun pace.

Cons

I can’t think of any major cons.

Viewing 154 - 156 of 265 Reviews

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Jobs at Zūm

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Zūm

Zūm reviews

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Ratings by demographic groups

Reviews by job title

Communicative leadership, transparent communication, and work-life balance.

Engaging workplace with capable leadership

Never a dull day

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