Zayo reviews

3.5

61% would recommend to a friend

(1,285 total reviews)

Steve Smith

60% approve of CEO

56% positive business outlook

Zayo has an employee rating of 3.5 out of 5 stars, based on 1,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jul 4, 2018

Joyless Grind

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are unemployed with few prospects and looking for a thankless job with no annual raises, no cost of living raises, just pretty much no raises at all, then Zayo might just be for you.

Cons

Most everything you've read here is true. Few pro's, many cons. As I write this 72% of employees would not recommend Zayo to a friend. 67% do not approve of the CEO. This alone should give you a pretty good idea about working at Zayo. Why so low? Understaffed relative to workload. Unclear policies and procedures that are haphazardly implemented and are often either ignored or subject to change on a whim. High turnover adds fuel to the misery. Compensation is a sleight-of-hand moving target designed to provide Zayo with multiple avenues to avoid paying employees. Bonuses rarely pay anything close to target goals. Stock grants that are earned from previous quarters are left on the table when employees leave. Meager 401K match not funded until July of the following year (could be as late as September). Accrued PTO which is earned on a paycheck to paycheck basis is forfeited upon termination except in states where Zayo is absolutely forced by law to pay.

1.0
Jun 7, 2017

Disgrace to the Industry

Recommend
CEO approval
Business Outlook

Pros

The only Pro that I can even list is the work at home option, which is probably going away soon. They have literally stripped everything else.

Cons

There is constant mismanagement and restructure that one cannot properly perform their job. The environment is toxic at best. The excuse that it is for the better of the company to align them with the competition is nonsense. There is no clear plan for the future. They concentrate on acquisitions which throw the company into further turmoil. They continually cut corners on their customers and focus on new business while the existing customer suffers. We are forced to perform this malpractice. They now want to reduce salaries by 20% while the executives are lining their pockets. They offer RSU incentives that don't vest for months and they recently had a layoff and screwed employees out of RSU's two weeks before vesting. This was money that they earned and management does not care. Severance packages were a joke. They dangle the useless RSUs and offer stripped down benefits. Zayo is the joke of the industry and their output is subpar at best.

2.0
Feb 2, 2015

Working at a daycare center

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The work is challenging, interesting, and always changing. It's a great industry to be in and Zayo along with its employees are working hard to be successful.

Cons

Office management is turning into micromanagement. When I was hired as a full-time employee I was under the impression that Zayo encouraged personal management and position innovation. Currently, however, at the auxiliary office in Boulder the only option is to work within the parameters set by upper management. Last week employees were instructed they are required to be at their desks during set shifts, with 10 minute breaks every 2 hours, and 1 hour for lunch. We were told our badges would be used as an attendance/clock-in tracker, and our requests for alternate work locations (home, other Zayo offices) were being recorded to spot employees taking advantage of the situation. This kind of babysitting is bad for morale and bad for the Zayo brand. My personal experience is that Zayo employees are hardworking, nose to the grindstone, stay until the work is done kind of people. This new kind of management style is baffling to a lot of us since we were under the impression we were hired because we are motivated self-starters. This circumstance is making people feel like their work isn't being valued, hurting morale. Further, no one in this office would be willing to recommend Zayo to job seekers knowing this is what's expected of the brand - work within these guidelines because you can't be trusted to do a good job without them. The energy management is spending policing its employees would be better spent elsewhere. Boulder is creating a culture that could be found in an office on the corporate landscape full of unimaginative pencil pushers, not a culture of an entrepreneurial company that the CEO purports it to be. Employees should be free to make their own decisions regarding their positions and allow their work to show for itself. There's an obvious disconnect between direct managers, who are Work From Home employees (sometimes in another state), who report to Directors here in Colorado. Instead of being effective managers and giving direct and accurate feedback, they are putting in place these outdated schoolyard rules.

Viewing 28 - 30 of 1,285 Reviews

Glassdoor has 1,380 Zayo reviews submitted anonymously by Zayo employees. Read employee reviews and ratings on Glassdoor to decide if Zayo is right for you.