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      Zayo

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      Zayo reviews

      3.5

      61% would recommend to a friend

      (1,285 total reviews)

      Steve Smith

      60% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Zayo has an employee rating of 3.5 out of 5 stars, based on 1,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zayo employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      1K reviews
      1.0
      Mar 24, 2015

      Rethink your professional strategy if you are great in sales and think about working here...

      Senior sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good, United Healthcare...good PTO, not great. Company has a great public image but it is smoking mirrors.

      Cons

      Right hand doesn't know what the left hand is doing...Being in sales and not being compensated for sold services, shared commission structure resembles Utopia. No benefit handbook, no training, no commission statements or explanation as to where their funny math came from. Base salary was 20K lower than previous employer and they advised I was at ceiling for that.

      3.0
      Jul 21, 2016

      Positioned to Sell off Business Units

      Design engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The "pro" is having a direct manager who knows how to do the job, and did it. He is not a micro-manager and trusted me to do my job. But that is a problem at Zayo - they are so understaffed that managers don't have time to manage, let alone train. I've never seen so many managers do the work usually done by operations staff. The other Pro is that SOME employees get to work from home. But if you are located in Denver or Boulder, you are required to be at the office 4 days per week. The office is tightly managed by an administrator with an extraordinary amount of power. And funny thing, the Denver office is never, ever full of people. So while the admin insists "they need more office space" I found that didn't jive with all the empty desks. Pro - stock options as incentive. But that is in lieu of any raises. And the options don't vest for months in advance. They are automatically sold at the strike price. So its sounds great that a star employee got 80 shares, but after the buy/sell at the current stock price, its more like 20 or less. And taxes are taken out, so its reported as income. So 30 shares sounds great , but you end up with half and a higher tax bracket. It is a sound network. But anytime you "touch" the network, especially with profound changes, you're going to have outages. Zayo is making profound changes in some networks which effects the bonus incentive - even if the employee had nothing to do with outage. Faulty equipment can effect your bonus.

      Cons

      When a company does not invest in people or the systems that support the operations - it means they have no stake in the long term. All operations - to include trouble tickets, sales orders, internal orders, purchases - are done using Salesforce. They have tweaked this sales tool to work for everything, and it is not user friendly for operations. It is slow, uses Chrome (bogs down PC) - multiple clicks to drill into needed information. Because Zayo does not want to invest in tools that enable basic functions, and under-staffs some business units, it lends towards the rumor that they are soon to sell business units. ICG was positioned like that, just before they sold it off to Level 3. Writing on the wall. If you work in Denver, it will cost you minimum $83/month to get to work (one - two zones lite rail, 4 days per week if you live in the Urban area). 4 days per week from Castlerock, to include the parking structure, is $224/month. The average cost of parking downtown is $24 per day. The bonus and stock barely covers that. Zayo is obligated to purchase Eco passes for transportion in Boulder. That is the only office that should require employees work 4/days per week on site. Lack of women in leadership roles. Zayo placates the women with meetings held by a group called "Women in Technology." Yet every single one of my managers in my technology business unit is male. Actions speak louder than words - or, "Chatter Groups." Youth culture - Oy! They love their interns and provide them with career pathing into management. If only they did that for experienced, star employees. Zayo has too many telling signs that they are going to sell off pieces of their product line in the coming months.

      avatar
      Zayo Response
      9y
      Wow. Let’s start by clearing up the incorrect statements. (1) Zayo is genuinely proactive in building a balanced team of men & women. CIO, General Counsel, Corp Dev VP, GM of Cloud Business, GM of IP Business are all examples of senior women. I applaud the women who are proactive, especially those who are driving WIT. (2) We sell only enough RSUs to pay into employee taxes; this is no different than the taxes removed from your paycheck. (3) In our 10 years, our track record is retaining not selling off businesses, so stop spreading irresponsible rumors. (4) Our Academy program provides career path-ing for experienced star employees. Our Tranzact/Salesforce tool is an awesome operational tool. It works so well in part because it is comprehensive. We purposefully do not try to optimize around a specific function -- we optimize around the customer’s end-to-end experience. (5) We have a ton of star employees, and we retain them because of the culture, mission, and compensation program. Bottom line: you are out of touch with what we are doing. You are spreading untruths -- all of which you could easily figure out if you put forth a little effort. You should not be working from home, as it is adding to your ignorance about the company. You are dismissive toward young colleagues, which is wrong. Perhaps this is the explanation on why you haven’t gotten a raise. My advice to you -- find a place that is a better fit for your expectations and lifestyle.
      1.0
      Mar 24, 2019

      They do not care about you. Period.

      Billing expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      My coworkers were incredibly. They have some of the best people I've met as peers to work with and they treat them like poop. I don't know why anyone stays here.

      Cons

      They have no respect for your personal life. My boss praised and rewarded people who worked through the night. I'm talking about single moms and people that under no circumstance should be put in those positions. Once I saw how much of a lack of respect there was towards the individual and the bogus expectations, I knew I did not want to work here anymore. The lady that trained me was extremely rude but honestly she was overworked.

      Viewing 22 - 24 of 1,285 Reviews
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