Does Zenith American Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Zenith American Solutions employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Zenith American Solutions. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Zenith American Solutions?

45% of Zenith American Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zenith American Solutions 3.2 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Zenith American Solutions?

Customer Service Representative (14) , Supervisor (8) , Client Services Manager (7) , Pension Analyst (7) , Claims Processor (6) , Accounting (4) , Claims Examiner (4) , Client Services (4) , Senior Customer Service Representative (4) , Staff Accountant (4) , Account Manager (3) , Accountant (3) , Claims (3) , Claims Representative (3) , Customer Service Representative (CSR) (3)

What are the pros of working at Zenith American Solutions according to real employee reviews?

"Great people to work with" ((in 20 reviews)); "Good benefits and truly enjoyed the people I worked with over 23 years." ((in 19 reviews)); "There is good pay and ok benefits." ((in 13 reviews)); "My coworkers are great and work just as hard." ((in 9 reviews)); "Awesome team, well known company" ((in 5 reviews))

What are the cons of working at Zenith American Solutions according to real employee reviews?

"Poor management" ((in 34 reviews)); "There is no training and if your supervisor doesn’t like you they will make your life miserable." ((in 26 reviews)); "Managers and associates bad mouth each other." ((in 11 reviews)); "favoritism is a big problem among the executives." ((in 7 reviews)); "Upper management hires their family members and nepotism is awful." ((in 6 reviews))

What are the top reviewed Zenith American Solutions locations?

San Francisco , Seattle , Las Vegas , Bothell , Alameda , Pittsburgh , Tampa , Oak Brook , Minneapolis , Wallingford , Spokane , Earth City , Indianapolis , Tualatin , Dallas , Houston , Columbia , Oxon Hill , Mendota Heights , Mokena , Washington , Covina , Sparks Glencoe , Englewood Cliffs , Chicago , Saint Louis , Phoenix , Troy , Oklahoma City , Durham

Zenith American Solutions reviews

2.9

45% would recommend to a friend

(281 total reviews)

Kim Fiori

52% approve of CEO

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (281 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zenith American Solutions has an employee rating of 2.9 out of 5 stars, based on 281 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Zenith American Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

281 reviews

3.0

Feb 25, 2018

Fast Paced Frustration

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Day went by fast, alot to do.

Cons

Very stressful, not enough time for proper training,

Zenith American Solutions Response

8y

I am disappointed to hear that you haven’t received the level of training you expected. Thank you for taking the time to give us your honest feedback. We value each employee and try to ensure everyone receives the proper training they need to succeed in their position. If you’d like to discuss, please contact: Katy O’Connor, Senior Vice President, Human Resources

3.0

Jan 6, 2018

Medical benefits needs changing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Good work hours. Lots of different postitions to explore.

Cons

The medical benefits are the worst. PTO only, vacation must be used as PTO.

Zenith American Solutions Response

8y

This is really great feedback, thank you for taking the time to write a review. The more we hear from employees the higher the chance we can improve. We strive to provide the best benefit options for our employees and are always evaluating our plans to see what will work best for everyone. We are not sure we entirely understand your concern on the PTO/Vacation time and would like to discuss. Please contact: Lisa Pentor, National Director, Human Resources.

1.0

Dec 26, 2017

Company going downhill every year

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pros are coworkers and location.

Cons

Worst executive Management ever! They talk a good show, but don't produce. Client Services is useless and out of touch with operations. There is no cooperation between departments.

Zenith American Solutions Response

8y

We appreciate you taking the time to review your experience on our team and thank you for your more than 10 years of service. I’m disappointed to hear that your expectations were not met. Our management team meets regularly to evaluate operations and determine areas that may need improvement. If you have a specific concern we would like to hear more from you so that we may continue to improve our operations. Please contact: Katy O’Connor, Senior Vice President, Human Resources

Viewing 28 - 30 of 281 Reviews

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Jobs at Zenith American Solutions

Customer Care Advocate, Sr.

Customer Care Advocate

Customer Care Advocate 1