Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,184 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 287 reviews)); "great benefits and stock options (RSU's)" ((in 195 reviews)); "Most people are great and collaborative." ((in 134 reviews)); "Work life balance is good" ((in 86 reviews)); "Pay is good and competitive; generous with promotions." ((in 81 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 47 reviews)); ""There is no 401k match"" ((in 21 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 13 reviews)); "Career growth" ((in 8 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , Alpharetta , California , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,988 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,988 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,988 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Apr 2, 2026

Management always threatening and yelling publicly

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Pay is good, CEO is kind (but helpless)

Cons

Culture has become very toxic across the board since 2023. Management folks in CIO org threaten employees constantly saying they will be kicked out of the company and I have been told this too. I have been constantly and publicly yelled at by my management for no reason, folks in those meetings have watched it quietly and these meetings were recorded. Not sure if this happens to strong female leaders alone. But there is no option but to keep quiet and get picked as a target for Reduction in Workforce.

Zoom Communications Response

2mo

Thank you for taking the time to share your experience and for your many years of contribution. We’re sorry to hear about your experience with management and the concerns you’ve raised about workplace behavior, and we take them seriously. We understand you are longer at Zoom, but if you'd like to tell us more about your experience, please reach out to engagement@zoom.us.

2.0

Mar 26, 2026

Unclear direction and goals permeate every layer, starting at the top

Manager

Recommend

CEO approval

Business Outlook

Pros

Competitive salary, good and talented people

Cons

Literally everything else. Executive leadership is caught in a cycle of chasing one shiny thing after another and expecting it done yesterday. Everything is an emergency, every time.

Zoom Communications Response

3mo

Thank you for sharing your experience. It’s great to hear that you valued the competitive compensation and had the opportunity to work alongside talented colleagues. We also understand how a lack of clarity around direction and shifting priorities can impact day-to-day work and overall experience. We appreciate you taking the time to share your perspective.

5.0

Mar 10, 2026

Still One Of The Best Tech Companies

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Overall Zoom is still a great company to work for, all things considered. Being able to work remote is such a blessing, and they are still wildly profitable and have great cash-flow even post-COVID. All of my teammates and people I worked with were amazing and we helped shape Zoom from only video conferencing into a true platform workspace oriented platform.

Cons

Career growth once you get your role is limited. You really have to go above and beyond to get promoted, so if you want to work 10+ hour days then that path to move up is there. However, I will say their compensation is fair to begin with so this isn't a super big issue.

Zoom Communications Response

3mo

It’s great to hear that you continue to view Zoom as a strong company, especially with the flexibility of remote work, solid financial foundation, and the opportunity to contribute to the evolution of the platform beyond video conferencing. It’s also encouraging to hear such positive feedback about your teammates and the collaborative environment. We appreciate your perspective on career growth as well. Advancement and development opportunities are important parts of the employee experience, and your feedback highlights how expectations around progression can vary depending on role and workload. Thank you again for taking the time to share a balanced and thoughtful review during your time as a Zoomie. Wishing you all the best in your future endeavors!

Viewing 28 - 30 of 1,988 Reviews

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