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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,994 total reviews)
avatar

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Mar 31, 2025

Great company - always looking ahead

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture. Great products and always innovating.

Cons

Struggled to drive new business post covid

avatar
Zoom Communications Response
1y
We appreciate you sharing your experience. It’s great to hear that our culture, innovation, and products made a lasting impact. We recognize the challenges that come with shifting market dynamics and continue to adapt our strategies to meet evolving business needs. Thanks for being part of the journey!
5.0
Mar 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary, working enviroment, team, mamagement

Cons

All was perfect during the time I was there

avatar
Zoom Communications Response
1y
We’re so glad to hear you had a positive experience during your time at Zoom. It’s great to know that the environment, team, and leadership stood out for you. Wishing you all the best in your next role!
1.0
Mar 30, 2025

Not What It Used to Be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The most notable benefit is the company’s name recognition—it can carry some weight on a resume. Beyond that, any other "pros" really depend on your specific team or manager. Consistency across the organization is lacking, so your experience may vary widely.

Cons

There have been ongoing challenges with leadership and management, particularly around accountability for poor decisions. While transparency is emphasized in company messaging, it doesn’t always translate into day-to-day operations, which can lead to confusion and frustration. Employees are often viewed more as resources than individuals, and work-life balance can be difficult to maintain. Recognition and advancement can sometimes appear to be influenced more by internal relationships than by performance. Compensation is below market in many cases, and benefits have gradually declined over recent years. Since 2023, there have been annual layoffs in February, with some additional reductions happening more quietly at other times of the year, contributing to a sense of instability. The overall environment has become more challenging, and there are valid concerns about the company's long-term direction.

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Zoom Communications Response
1y
Thanks for taking the time to share such a thoughtful and detailed review. Your insights reflect both the highs and the very real challenges that have come with Zoom’s evolution over the past few years. We hear your feedback around transparency, consistency, and stability—and know that trust is built through actions, not messaging. If you have any further comments or advice, reach out to engagement@zoom.us.
Viewing 169 - 171 of 1,994 Reviews

Glassdoor has 2,190 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.