Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,190 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 282 reviews)); "great benefits and stock options (RSU's)" ((in 191 reviews)); "Most people are great and collaborative." ((in 140 reviews)); "Good work life balance since I started" ((in 83 reviews)); "Pay is good and competitive; generous with promotions." ((in 79 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 55 reviews)); "no 401k match or retirement plan" ((in 21 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); "Career growth" ((in 9 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,994 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,994 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Mar 24, 2025

Titanic

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is good and competitive; generous with promotions. There are lots of really genuine, kind people here all trying to survive.

Cons

Where to start. Here's my list: -Terribly toxic. Leadership is erratic in decision-making and does not listen to needs of the business. -The company lacks vision and strategy--we just do whatever the fad is with other tech companies (DEI layoffs, restructurings, flattening orgs, etc.). -Sr Leadership expects employees to be online all the time and respond to pings in evenings and on weekends. -It is clear leadership cares only for bottom line and has no problem slashing benefits, committed-to comp programs, and employees to hit their marks, while never considering decisions they've made to get us here. -Lots of terrible decisions made without check from SLT that make working here harder (examples - 5 direct-report minimum--has created total chaos in my org; 50 mile radius for RTO; launching Zoom-products internally and forcing switches when the products are clearly not ready; shift away from diversity, equity, and inclusion as values).

Zoom Communications Response

1y

We appreciate you sharing your perspective. It’s clear you care deeply about Zoom and the people you work with, and we take feedback like this seriously. While we’re proud of the many dedicated and talented individuals across the company, we also recognize that change, especially at scale, can create challenges. We appreciate your continued dedication, and if you have any further comments or feedback, please reach out to engagement@zoom.us.

3.0

Mar 23, 2025

Generally good, but there are always redundancies

Mid-market solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Great culture and a fantastic product. Everyone works towards the same goal, and there is continuous learning.

Cons

Regardless of your position, you are expendable. If it suits their needs, they will make you redundant.

Zoom Communications Response

1y

We’re glad to hear that you had a positive experience with the culture and product at Zoom, and appreciated the shared focus and opportunities for continuous learning. We understand your perspective on job security. Your feedback is important as we move forward. Thank you for your contributions during your time with us. We wish you the best in your future endeavors. If you’d like to share more, feel free to reach out to us at engagement@zoom.us.

4.0

Mar 21, 2025

Good Company

Internal audit manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits including 22-24 weeks of parental leave, 10 holidays, sick days, unlimited PTO, 401k match, ESPP, great healthcare options, etc

Cons

Don’t always agree with decisions being made at the top. CEO is willing to fund AI but trying to cut costs everywhere else.

Zoom Communications Response

1y

We’re glad to hear that you value Zoom's comprehensive benefits, including parental leave, PTO, and healthcare options. We understand your advice about strategic priorities and cost management. Your feedback about balancing investment in innovation with broader organizational needs is important as we continue to evolve. Thank you for your ongoing contributions. If you’d like to share more, feel free to reach out at engagement@zoom.us.

Viewing 178 - 180 of 1,994 Reviews

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