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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,998 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Feb 14, 2025

      Very unprofessional leaders

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I don't think there's obvious Pros right now

      Cons

      1. Very unprofessional leaders, there are old and slow. 2. No innovation support

      avatar
      Zoom Communications Response
      1y
      We understand that your experience at Zoom has not met your expectations, particularly regarding leadership and innovation support. Your feedback about professionalism and the need for stronger innovation initiatives is important as we move forward. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your perspective is valued, and we would love to hear more.
      2.0
      Feb 13, 2025

      One Long, Gradual Decline

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The people you work with are incredible. Talented and hardworking - Products generally speaking are great - Flexibility of work is a great perk (despite the extremely ironic push for more in-person working requirements if you live within an arbitrary radius of an office, irrespective of actual commute time, if you signed your offer as a remote employee, etc.)

      Cons

      - Leadership, despite what they will tell you, is one of the least transparent I've experienced - Perks and benefits have largely been reduced in the last few years - Career growth is extremely limited - "Reorgs" and silent layoffs have become a constant and the new normal - The culture has absolutely PLUMMETED in the past few years. In 2018 and 2019 this was a Glassdoor Best Place to Work top 5 company; it hasn't been on the list since 2022 and there's a reason for that - Leadership hiring (or lackthereof) -- there has been a stream of executives hired and gone within a year all while Eric thinks he can serve as CEO, our Chief Marketing Officer (?), and a variety of other roles. How many Fortune 1000 companies don't have a dedicated CMO?

      avatar
      Zoom Communications Response
      1y
      We appreciate your candid feedback about your experience in Customer Success at Zoom. It’s great to hear that you value your colleagues, the products, and the flexibility of work. We understand your outlook on leadership transparency, career growth limitations, ongoing reorgs, and cultural shifts over the years. Your feedback on executive hiring and the need for dedicated leadership in key roles is noted. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your contributions over the years are appreciated, and we're glad to have you as part of the team.
      1.0
      Feb 13, 2025

      Awful Company

      Channel manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Product and opportunity ahead

      Cons

      Everything else, poor leadership, no strategy and terrible workplace culture

      avatar
      Zoom Communications Response
      1y
      We’re glad to hear that you see potential in Zoom’s product and future opportunities. We understand your perspectives about leadership, strategy, and workplace culture. Your feedback about the need for experienced leadership, particularly in sales, is important as we continue to evolve and improve. If you’d like to share more, we encourage you to reach out at engagement@zoom.us.
      Viewing 226 - 228 of 1,998 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,194 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.