Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,194 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 282 reviews)); "great benefits and stock options (RSU's)" ((in 197 reviews)); "Most people are great and collaborative." ((in 132 reviews)); "Pay is good and competitive; generous with promotions." ((in 84 reviews)); "Good work life balance since I started" ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 51 reviews)); "No 401k match but that's it" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 18 reviews)); "Career growth" ((in 9 reviews)); "Managers have favoritism." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,998 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

4.0

Jan 8, 2025

Great experience even better people

Instructional designer ii

Recommend

CEO approval

Business Outlook

Pros

Incredible people Onboarding experience was well organized and in depth Lot of tools to support continued growth and professional development

Cons

Internal Communication Priorities Change Quickly

Zoom Communications Response

1y

It’s wonderful to hear that your time at Zoom was enriched by working with a great team and that you found the onboarding process to be thorough and supportive of your growth and development. We recognize your feedback about internal communication and the challenges of shifting priorities. Your suggestion to invest in coaching for lower-level management is a valuable insight. Thank you for your contributions during your time as a Zoomie! We wish you success in your future endeavors.

3.0

Jan 8, 2025

Eh

Cx specialist

Recommend

CEO approval

Business Outlook

Pros

Amazing benefits , nice fellow employees

Cons

Hyper micromanaging across all teams

Zoom Communications Response

1y

We’re glad to hear that you value the amazing benefits and enjoy working alongside your colleagues at Zoom. We understand your outlook about management and how it impacts team performance and morale. Your advice to focus oversight on underperformance while trusting strong performers is valuable. Thank you for your ongoing contributions. If you’d like to share more or discuss further, feel free to reach out to us at engagement@zoom.us.

5.0

Jan 7, 2025

Great Company!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

They are fully remote and I had a great boss.

Cons

They pay me too much!

Viewing 253 - 255 of 1,998 Reviews

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