ZoomInfo reviews

3.8

73% would recommend to a friend

(2,212 total reviews)
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Henry Schuck

77% approve of CEO

63% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,212 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

decent pay and average benefits

Cons

Toxic leadership and mgmt; good RSU given at joining but u will get fired before they vest; that is the strategy of this company; bad management and badly needs a professional CEO; too late may be

3.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The individual contributors on this team are incredibly smart, capable, and collaborative. There’s a lot of experience and insight across the group, and when people work together, the quality of work is strong. I’ve also seen examples of great leadership in other parts of the organization, which shows what’s possible here.

Cons

Leadership (team lead) on my team feels underdeveloped and overly focused on task management rather than people leadership. Many team leads appear to have been promoted without the experience needed to coach, mentor, or empower others effectively. There’s a heavy emphasis on output without meaningful recognition of impact, experience, or professional growth. 1:1s tend to be one-directional and focused on what’s not going well, with little constructive coaching or positive reinforcement. Public recognition and team encouragement are also lacking, which has taken a toll on morale. There’s minimal investment in team building or professional development unless initiated by individual contributors. Cross-functional collaboration is also inconsistent, with a noticeable “not my job” mentality that creates silos and friction. Performance Improvement Plans seem to be used more frequently than expected and can feel more reactive than developmental, which adds to the overall pressure rather than supporting growth.

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ZoomInfo Response
2mo
Thank you for sharing your feedback. We appreciate your recognition of the talented people across the team and take your concerns seriously. For the past two years, we’ve run annual anonymous leadership surveys across all levels of people leadership to gather candid feedback and help shape development priorities, culture, and enablement efforts, and we plan to continue that practice. We’re also investing in leadership growth through a management master class series, executive coaching, and ongoing development opportunities. Recognition remains an important focus for us, both in terms of output and impact, as well as the creative problem-solving and activities that drive results. We are incredibly proud of the talent across the CSM organization, and supporting their personal development is a key part of how we measure success. If you'd like to discuss your concerns further please don't hesitate to reach out to me directly or to your HR business partner. – Whitney Littman, ZoomInfo VP of Customer Success
Viewing 409 - 411 of 2,212 Reviews

Glassdoor has 2,260 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.