ZoomInfo reviews

3.8

74% would recommend to a friend

(2,183 total reviews)
avatar

Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Aug 14, 2010

On life support...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, friendly people, pleasant work environment. Some talented people that serve as excellent mentors for some of the junior folks.

Cons

Low morale, especially on certain teams. No clear vision of the road ahead. Very little focus on the people over the process. Some department's personnel seen as 'cogs' in the machinery, not as individual people with actual concerns, goals, and ideas. Company is constantly losing talented people, then replacing them with junior folks with far less experience. They don't seem to care why so many are leaving left and right....Next year or two will be critical for the long term survival of the business. Marketplace is flooded with competitors, information Zoom provides is readily available elsewhere. Company has been around for over 10 years and faces the prospect of becoming less and less relevant. Other reviews here place too much blame on certain people. The scope of the product is so narrow that it's unfair to simply blame upper management for all the problems.

2.0
Aug 10, 2010
Recommend
CEO approval
Business Outlook

Pros

challenging technical projects, lots of very talented people constantly exchanging ideas. Never ever boring, things are constantly changing and it's been a great place to exercise change management techniques. The current SEO is uber positive and loves promoting internal successes.

Cons

upper management resistance to moving exceptional people to new open positions, no career growth or support at all. Piling projects on top of projects, most individual contributors struggle to maintain focus between shifting priorities daily. no project planning is allowed, everything is dictated from above between meetings, leaving teams struggling to apply agile methods to a hopeless situation. everyone works tons of hours and upper mgmt has taken away abilities to flex hours around family, working from home, taking classes or training. Individual Managers have no power to influence, no ability to schedule or commit or not, only able to raise red flags and do the best with no support. Very sad. Such great potential to be a great place to work.

2.0
May 2, 2010
Recommend
CEO approval
Business Outlook

Pros

Co-workers - really smart and nice. Would love to work with many of them again, and hope that I do. Culture used to be pretty fun.

Cons

CEO/ founder didn't know when to let go - not a great leader, really bad at managing. Makes it clear he thinks he's smarter than you. Paranoid, and thinks he can trick people. Lots of issues at the executive level - company is on its 5th engineering leader in 5 years. People get hired for one job, then told the job is changing majorly (sometimes this happens between when the sign the offer letter and when they start), then fired for not being able to do a job they never interviewed for, would never have wanted, and had never done before. CEO plays lots of favorites as well. Company keeps changing direction, reacting instead of planning. Competitors are beating it left and right. Commute is lousy, no matter where you're coming from, and it's not on an public transportation. Exec team is always screaming about "profits!", but refuses to accept that they'd make money if they were willing to invest some - in people, advertising, etc. CEO seems to hate marketers - hires and fires them at will, seems to feel the same way about PR, product managers, etc. Only likes sales people and engineers - the ones who bring him money, and the ones who build the things he can sell. I'm still in touch with friends there, and people are quitting left and right now that the job market's better. I deeply regret exercising my options here - money down the drain.

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Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.