arrivia reviews

3.5

60% would recommend to a friend

(846 total reviews)
avatar

Mike Nelson

64% approve of CEO

56% positive business outlook

arrivia has an employee rating of 3.5 out of 5 stars, based on 846 company reviews on Glassdoor which indicates that most employees have a good working experience there. The arrivia employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

846 reviews
1.0
May 31, 2023

Bait and Switch

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO but other than that, nothing about this company is worth staying for.

Cons

Everything. Expect to be subservient and do as TPTB wish or have your job threatened. It was bad enough when the old boomer SLT enforced in office right before the holidays, but to also watch everything we do with now with not so secretive installs of Teramind? Congrats, you'll never be a great place to work. You don't trust your employees, you give special treatment and WFH to some but not all employees and by doing so actively discriminate employees who work in the Phoenix area, and never talk about the glaring issues we all know are there and were BEGGED for engagement back on the employee engagwment surveys which surprise surprise, didn't ask about our thoughts about in office because these old boomers simply do not care about anyone but themselves. 90% engagement on said surrvey according to the CEO, but didn't tell us what they were doing to fix anything or what the feedback was. All global offices that are WFH all win awards as great places to work, yet HQ is seemingly punished by the old boomer men who run the company and make the decisions because they must hate their families or wives or something. Also it's worth mentioning there was an email sent out BEGGING employees to give 5 star ratings here and on LinkedIn because they know everyone at HQ is unhappy and no amount of free lunches and ping pong tables and happy hours will fix the enforced in office policy that even HR is unhappy with. We get ONE day to WFH, that's not a hybrid model, so don't call it one. If you live further than 20 miles from Scottsdale, expect to be told to listen to podcasts on your grueling commute to make it more enjoyable or you'll be fired or laid off anyway.

1.0
Jun 24, 2019
Recommend
CEO approval
Business Outlook

Pros

My regular book of clients that I have grown over 7 years is the only positive. However they do their best to make sure they dilute that as much as possible with other departments to "save" the sale with no notification to the original agent that then removes any initial commissions you made from your next paycheck. So I guess this is a con.

Cons

They constantly "modify" your commission structure. They have consonantly underpaid for IT, and day to day software required for job completion to the point where some days it is unworkable and impossible to manage and assist my clients. They demand an account manager level of work and effort and preach how they pay more than most "call center employees" while completely ignoring the fact that this is Luxury Sales. They make many transaction and processing fees ETC that the agents are not paid on all the while trying to justify cutting pay and removing large amounts of commissions for a "beneficial" hourly increase that they decided to give new hires for over a year and ignoring senior staff.

avatar
arrivia Response
7y
Thank you for taking the time to leave us your review and feedback. We are very sorry to hear that you feel this way about your experience with us, and encourage you to speak with your sales management about your team's attendance polices and commission structure. We also encourage you to speak with your supervisor about opportunities for career development with us.
Viewing 70 - 72 of 846 Reviews

Glassdoor has 922 arrivia reviews submitted anonymously by arrivia employees. Read employee reviews and ratings on Glassdoor to decide if arrivia is right for you.