balena reviews

3.9

67% would recommend to a friend

(41 total reviews)

60% positive business outlook

balena has an employee rating of 3.9 out of 5 stars, based on 41 company reviews on Glassdoor which indicates that most employees have a good working experience there. The balena employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

41 reviews
2.0
Aug 30, 2021

Promising company, let down by CEO

Recommend
CEO approval
Business Outlook

Pros

- Truly committed to the remote model, well before COVID, and they provide a lot of flexibility alongside that. - Many brilliant engineers, covering a wide range of technological areas - Interesting and genuinely useful product - Open source ethos throughout - Real opportunities to work on exciting new technology and learn from great people - Mostly (see Cons) good and ambitious plans for future directions.

Cons

- Terrible team diversity. The team in general (with 1 caveat - see below) are lovely and supportive people, and they're *culturally* very diverse with members literally all over the world, but they're still almost exclusively white men. The full Team listing was removed from the website (compare the resin.io and balena.io team pages on wayback machine) because people kept pointing this out. - The CEO is very difficult to work with, and simultaneously extremely interested in micromanaging everything. He has real vision for the product and company, but has an abrasive style in practice, and demands structured debate to justify every minor decision, but many of his own arguments (imo) are poorly justified and often wrong, basically cargo culting from his own 'axioms' that cannot be disputed. Throws claims of bad faith as soon as he disagrees with others and generally distrusts expertise other than his own. He's published long diatribes against consensus decisions as a concept. *No* decisions can be made outside of biweekly architecture and product meetings, where *every* decision must be made, by him, in rapid succession. Wasn't so bad when I started, but became steadily worse as the company and team expanded. This has since continued to the point that the CTO/cofounder and other department heads and senior engineers recently left the company en masse due to these interactions. - Average pay at best, if you're coming from Europe, and outright bad pay for the US. Great pay for the rest of the world though! A downside of recruiting globally, not unreasonable imo, but important to be aware of. - Lack of product focus. CEO is very interested in optimizing the company processes (a good goal, in general) but to the point of enormous NIH syndrome, which means the company was at times serious investing in building its own knowledge base platform, its own slack alternative, and its own customer support platform/CRM, all from scratch. Needless to say, as a growing startup this was a huge distraction from the core products, and over the years I only ever saw it create extra friction and waste valuable engineering time with no serious benefits (compared to tweaking off the shelf products).

1.0
Nov 17, 2020

Avoid working here

Recommend
CEO approval
Business Outlook

Pros

Many amazing and kind people work at Balena and if you can seek them out and form relationships you will have a really solid network of fabulous engineers. Unfortunately they are largely unable to shape the culture or work at Balena so their impact to the actual workplace is minimal Because Balena is remote-first you get to work with people from many different cultures and backgrounds. It also has very flexible hours and is very supportive of people with families The product space is super cool and interesting. It seems to me that people who worked in the hack teams or developer advocacy really love their jobs and the communities they got to interact with

Cons

Balena is run and shaped by a number of individuals with big egos and really poor people skills. There is an expectation that those who join the company will adapt completely to their way of working which is disorganised, ego driven, and lacking in basic common sense. They use double-speak phrases such as “you need to unlearn everything you previously knew” to explain away which is essentially just a top-down, change-resistant culture. Feedback is often sort and then rejected, sometimes aggressively by the execs. It’s not uncommon for those who offer constructive criticism to be pulled into meetings with the CEO so that he can yell at them. Personally I found it hugely emotionally draining to exist in a company that states constantly that it believes in “radical candor” and asks directly to be challenged only to systematically reject, deny, and squash any form of dissenting views. It lead to a lot of sleepless nights and other symptoms of constant-low level stress. Getting anything done at Balena seems to be completely impossible. The code is a mess and the infrastructure massively over-engineered. Simple changes lead you down rabbit holes to technical debt and getting a PR merged can take weeks or even months. There are no sprints, job boards, or any form of process that involves collaboration. The only way that Balena knows how to work is to assign an epic of work to one person and leave them to it with no guidance or proper check-ins. Most projects are paused before they are can be completed so that new work can be taken up instead. This is usually in response to some new philosophy or whim from the CEO about the direction of Balena. At least half of the team are deeply unhappy and seeking other opportunities. Staff turnover is really high and the product is going nowhere. The people who made the things you know and love from Balena have all burned out and left. Even these glass door reviews have been rejected as emotionally-charged responses from square pegs who couldn’t adapt themselves to a different environment. But people don’t like to fail in any environment and do not take leaving a job lightly. I spent a long time attempting different ways to work at Balena before concluding that there was just no possible way to be successful in this environment

5.0
Nov 13, 2020

Great company with innovative thinking and unique culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I ve been working at balena for almost a year now and I am thoroughly enjoying it. The culture and way of working can be very different from what most people would have experienced. It has been a great opportunity to question some of the habits and practices I had adopted over the years and challenge the way I approach problem-solving. The team is amazing, supportive and friendly and makes you feel supported and engaged from early on. You have a lot of flexibility and freedom to work on what suits your skills, knowledge and drive best while being able to get your hands on areas that you don't know much about but you are eager to explore and learn. Balena acknowledges that the culture and way of working are unique and different for most and thus allows plenty of time for new members to adapt and feel settled. The goal is for the team member to confirm that balena is the right environment for them and for balena to confirm that the team member is the right fit for the company. It is a win-win game!

Cons

Not cons but things to consider when thinking whether balena is the right place for you! The learning curve can be steep! Your years of experience and expertise are useful but embracing the balena values and goals, as well as understanding the problems and needs in-depth come first. Expect to be challenged, a lot! Even more, if you come in full of ideas, tools, and approaches that have worked for you before. There is a lot of space for growth but definitely not in the traditional way of performance reviews, promotions and climbing up an org chart ladder if that is what you are after! Being proactive, self-motivated, not relying on being told what to do next and being able to ask for feedback, help and guidance when needed are some of the key characteristics that will help you feel settled and successful at balena. If you expect the traditional check-ins and line managing relationships, you will not get this here. Everyone at balena trusts that you will do what you have to in order to contribute to the success of the company! Things move and change very fast at balena. The strategy team has the hard job of making sure that everything is well connected and coordinated. This might feel like they are jumping on details sometimes and maybe this is how micromanagement mentioned in other reviews here has come into play. Trying to see the bigger picture and having a lot of context will help you clearly see the intentions behind these behaviours and understand how balena works.

Viewing 25 - 27 of 41 Reviews

Glassdoor has 45 balena reviews submitted anonymously by balena employees. Read employee reviews and ratings on Glassdoor to decide if balena is right for you.