Pros
It was a semi easy retail position. This position had its ups and downs, the customers could be great on a good day. When there was a good team present, things could ge accomplished on that particular site. Management changed often, but some mangement team members were assets to the team.
Cons
The politics factor. The PR crap that expect us to project to the customers. Employees were expected to avoid answering questions on the Texas refinery explosion, gas pricing, canopy collapses, and stolen credit card number questions. The usage of secret shoppers and constant new policies are a down fall, when they were unfairly used. Managment would play favorites and the lack of video and audio in managment offices made it hard to prove a case involving management, but they were sure to use these tools when employees were video taped 24/7. Phone call monitoring is also tracked. When we experienced the new internet time clock and automated points system, it was time to go.