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dotloop

Part of Zillow

Engaged Employer

dotloop Customer Success Associate reviews

5.0

100% would recommend to a friend

(1 total review)
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Rich Barton

Not enough data to show CEO approval

100% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Work/Life balance

5.0

Senior management

5.0

Career opportunities

4.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

1 review
5.0
Jun 2, 2015

The possibilities are endless

Customer success associate
Recommend
CEO approval
Business Outlook

Pros

First and foremost, the culture at dotloop is absolutely phenomenal! We are a family. I have never worked with so many passion-driven individuals who are all on the same path as far as success and growth. We grow together, and we grow dotloop - which is exactly how it should be! This is a great place to make a career. Opportunity arises constantly. Management is supportive and willing to help you achieve your personal goals. They let you learn from your mistakes - fail forward. Benefits are excellent! Upper management actually listens to the employee voice. Completely focused on customer satisfaction and success.

Cons

While I stated that this is a great place to make a career, some individuals may struggle because you essentially have to determine your own path. There are no set career paths, so you never really know in which direction you are headed. I personally enjoy this, I like creating my future, but others enjoy the security in knowing what the next step is. Communication between departments could improve - but I know that this is something we are working towards. I feel that at times, we lose sight of focusing on the few things that matter most- our product in specific. I feel like we are adding things to our site before some of our core functionality issues have been completely resolved.

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dotloop Response
11y
Thanks for this thoughtful review, and I'm so glad that you feel at home in our culture! As you mentioned, we continue to work on improving cross-departmental communication as well as focusing on the few things that matter most. I'm confident that you will see big improvements on both fronts with the introduction of our new project teams, as discussed in the all-hands FYI meeting last week. That said, we still have work to do and I can assure you that we won't stop until we get it right. Onward! Austin
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