eBay reviews

Inbound customer service teams are a dumpster fire Management of the inbound CS teams are out of their depth and unfortunately that impacts the teammates experience

There is no room for growth at all, especially outside of the Authenticity Guarantee program. Employees will apply for positions outside of the program and not receive them, when they are basically doing the job at hand. They talk about “hiring from within” and still continue to hire outside of the company - people who don’t even understand authentication and the operations. It puts a strain on the operation and those who are in it everyday. There is a disconnect between departments, too many hands in every pot so nothing gets done, ever. After sneaker con was acquired, they should have re-interviewed each person who was coming over, especially in management. In an operation, if someone isn’t working, let them go. Enough of the 50 million chances when they are not doing their job correctly. eBay could be the best in this realm of work, but they continue to shoot themselves in the foot.