It gives a solid base for future career
Pros
Multinational Company. Very famous brand name. Big and bright offices. Security and badge system checks if intruders may enter into the building. Secure private parking space, despite being too small in number. Gym room. Big atrium, good size canteen (but you have to pay). Training and mentoring support. Free health insurance (worth around 700 Euro/year). Salary little bit higher than average customer service or similar role, so it is good.
Cons
I was stuck in the same basic role forever. No opportunity to make a career, while other colleagues started after me got a promotion. In my team, the way of promoting/ helping somebosy's career was mainly based on personal opinion, more than professional opinion. Customer policies were not the same if applied by me or by a team leader's friend: applying the same action, I was wrong but the other colleague was right because backed up by the team leader ready to give a justification. The same applied to performance (ie. number of emails handled per hours or quality score). On overall was a nice place but unfortunately ruined by team leaders/management how are not applying professional decisions.
