eBay reviews

This place is filled with the most negative, toxic, self-centered "leaders" I have ever seen. Cliques are a major issue in the Austin location and if you're not with them, you're against them. Team leads are degrading, only care about your numbers, and lie about practices and policies to get you to fall into compliance. It is clear who the favorites are as they get special unequal treatment and extra leeway in their performance. You have to literally be best friends with your team lead in order to have any possibility of advancement. Trust is non-existent here. We had a leader that actually fought to keep us supported and developed, but sadly he was alone in his efforts and his peers quickly turned on him and harassed him daily. As a teammate, we should not have been able to pick up on this, but we all saw it happen. We still have a coach who cares about us, but she is facing the same treatment and is being made to look like the enemy. It's only a matter of time before they chase her out too. Our managers don't care about what's happening to us (the people actually taking the calls and talking to the customers), they only care about keeping their team leads dirty secrets and making sure they stay safe. We can all see what's happening, but nobody is able to speak out as we all need a job, especially in todays climate. I have friends who have gone home and cried after clocking out because of how horrible it is here.

I worked her for 6 years and the leadership here is the most toxic I have ever experienced in my life. The behaviors exhibited by team leads and managers are blatant HR violations, but they are allowed to get away with it because they have each others backs. If another leader did not go along with this way of thinking, they were targeted and attacked psychologically. Direct reports are looked at as nothing more than children who are not given a right to opinion or any freedom of expression. As a team lead, I have heard numerous times where leaders bad mouth the people they are supposed to be leading, talk down to them in meetings, and black ball them from promoting within because they (the leader) did not like them. Managers are clearly aware of what is going on, but they fall into the same toxic mindset of "protecting their own" because it's easier to hire an entry level agent than hire another leader. There is no system of checks and balances with leadership which allows them to continue to abuse their power and position. Corporate tries to let people know that they can call HR, but the team leads and managers make people feel as if they will be fired or blackballed for doing so, so hardly anyone ever does. Each week, it felt like another person was going on a mental health leave and after talking to numerous people, they all agreed that their leadership was a major contributing factor to their rapid mental decline. I have seen the brightest, warmest people turn cold and careless in a span of a few months and it completely shattered me. At one point in my life, I would rave to anyone who would listen about why I loved working here and was looked at by most employees as "the face of eBay Austin", but things quickly changed as this place continued to progress into a nightmare that got worse each day. The people who are supposed to lead by example and foster growth have dragged this company down to a level I never thought imaginable.