Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"Some great people in PS and support." ((in 57 reviews)); "Good work / life balance" ((in 31 reviews)); "Great teams to work with across the board" ((in 15 reviews)); "good work environment and people" ((in 14 reviews)); "Some very good managers." ((in 11 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 15 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews)); "CEO is a bully who micromanages every facet then blames you when his ideas go wrong" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

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eGain

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (533 reviews)

Ratings by demographic groups

Race / Ethnicity

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eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews

4.0

Oct 29, 2024

Amazing work environment

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

Great work environment and atmosphere

Cons

Small working teams and small office

4.0

Aug 15, 2024

software engineer 1

Software engineer-1

Recommend

CEO approval

Business Outlook

Pros

good learning opportunity for freshers

Cons

not that i can think of any

5.0

Aug 12, 2024

Great organization for freshers

Software engineer-1

Recommend

CEO approval

Business Outlook

Pros

They took us with whatever skills we had and trained and oriented us towards the work. No tall order of requirements like other organizations. Great pay for freshers.

Cons

Just as other companies if there lack of projects it leads to sudden layoffs. All that "we are a family here" goes down the drain. Didn't even let me visit the office to return my device, they had it picked up from my home.

Viewing 346 - 348 of 533 Reviews

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Principal Software Engineer

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Analyst I, Solution Success

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Amazing work environment

software engineer 1

Great organization for freshers

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