Does eGain pay their employees well?

According to anonymously submitted Glassdoor reviews, eGain employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at eGain. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at eGain?

26% of eGain employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated eGain 2.3 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at eGain?

Software Engineer (49) , Sales (22) , QA Engineer (16) , Technical Support Engineer (12) , Senior Software Engineer (10) , Software Developer (9) , Software Engineer I (8) , Solution Success Engineer (7) , Application Software Engineer (6) , Sales Director (6) , Sales Representative (6) , Cloud Engineer (5) , Cloud Operations Engineer (5) , Customer Success Manager (5) , Automation Engineer (4)

What are the pros of working at eGain according to real employee reviews?

"People were good and Talented" ((in 54 reviews)); "Good work / life balance" ((in 31 reviews)); "good work environment and people" ((in 17 reviews)); "Supportive team" ((in 15 reviews)); "Some very good managers." ((in 13 reviews))

What are the cons of working at eGain according to real employee reviews?

"Low salaries and appraisals" ((in 20 reviews)); "Purposefully over hires for positions with the expectation that low quality of workpalce and low pay will cause some to quit." ((in 17 reviews)); "Nepotism is also a plague here." ((in 16 reviews)); "I got told by someone in 2004 that working there I was on the Marie Celeste that it had no leadership and no direction and everyone would end up dead or destroyed, I wish I had listened to them." ((in 13 reviews)); "Detailed technical training requested at every Employee Annual Review" ((in 10 reviews))

What are employees saying about eGain layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about eGain layoffs and their outlook for job security at eGain in 2026.

What are the top reviewed eGain locations?

Sunnyvale , Mountain View , Tampa , San Jose , Chicago , New York , Jersey City , New Brunswick , Detroit , Washington , Minneapolis , Novato , Redwood City , San Mateo , Atlanta

eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.9

Compensation and benefits

2.6

Culture & values

2.6

Career opportunities

2.3

Work/Life balance

2.1

Senior management

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

533 reviews

5.0

Aug 18, 2020

Great Company

Sales

Recommend

CEO approval

Business Outlook

Pros

Great place to work, positive

Cons

No cons to speak of

5.0

Feb 19, 2020

Great Company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

I am in my first year with eGain and so far have enjoyed working for this company. The training was great and allowed me to get the full picture of the companies vast capabilities. Management has been readily available. Overall the company is having a great year and prospects for success look good. I would recommend eGain to friends and family as a company with a lot of opportunities.

Cons

So far nothing comes to mind.

5.0

Jul 10, 2019

Great learning opportunity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The team I'm on has great work life balance and fun. The company is starting to hire more young people which is positively impacting the office atmosphere. eGain is trying to be more competitive in Silicon Valley by offering free catered lunch on Fridays and other office perks. eGain is a great company for an entry level positions because you get a lot of hands on experience and can get work experience in a department you were necessarily hired for.

Cons

eGain overall does not value retaining talent with compensation and opportunities for growth. There is also a lot of nepotism, which takes some getting use to.

Viewing 94 - 96 of 533 Reviews

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