eGain reviews

2.7

26% would recommend to a friend

(533 total reviews)

Ashu Roy

29% approve of CEO

17% positive business outlook

eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

533 reviews
2.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The role provided exposure to complex products and large-scale systems, which was valuable. However, maturity varied across teams, and priorities often shifted, making long-term planning challenging.

Cons

Leadership decisions during the later months lacked consistency, which affected team composition, ownership, and morale. Organizational decisions were sometimes impacted by external factors such as visa constraints, resulting in uncertainty for teams. Greater stability in leadership vision and clearer workforce planning would significantly improve the employee experience.

3.0
Sep 8, 2025

Tech

Recommend
CEO approval
Business Outlook

Pros

Interesting work learning new technology

Cons

Not a very supportive management

4.0
Aug 25, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Flexable work, Good pay, Good communiation

Cons

Vague instructions slow moving change

Viewing 145 - 147 of 533 Reviews

Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.