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      eGain

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      eGain reviews

      2.7

      26% would recommend to a friend

      (533 total reviews)

      Ashu Roy

      29% approve of CEO

      17% positive business outlook

      Ratings by demographic groups

      eGain has an employee rating of 2.7 out of 5 stars, based on 533 company reviews on Glassdoor which indicates that most employees have an average working experience there. The eGain employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      533 reviews
      1.0
      Feb 26, 2025

      Avoid because it won’t survive for long…

      Professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team of colleagues to work with

      Cons

      This place is a corporate car crash. From the CEO down every layer of management is just focused on micromanagement. Every project is meant to be delivered in exactly the same “cookie cutter” approach, with no allowance for customer strategy or need, no thought of supporting a genuine ongoing relationship, the driver is simply about getting things done asap and then leaving the customer to struggle.

      1.0
      Jul 5, 2021

      Fooling people with fake review in Glassdoor.

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Flexible timing for devs. 2. People are helpful. 3. Friendly environment

      Cons

      Most of the time no defined timeline that cause rework all the time. Due to this we need to extend our work time most of the time. But most important thing here is 1 year back company asked us to provide false feedback in the glassdoor as the ratings are down and people are not joining after taking offer letters. So guys be aware that lots of fake and monopolized feedback and comments are present in website. How an employee can give 5 start rating to company if a company can't give 5 start rating to their employee. Just think before joining.

      1.0
      Mar 15, 2017

      Avoid...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent people in the team...

      Cons

      ...but swimming hard against the tide of despair

      Viewing 181 - 183 of 533 Reviews
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      ReviewseGain reviews

      Glassdoor has 548 eGain reviews submitted anonymously by eGain employees. Read employee reviews and ratings on Glassdoor to decide if eGain is right for you.